Service Desk Analyst – Lane Clark & Peacock
Location: London, England, United Kingdom
Category: Information Technology
Visa: Skilled Worker Visa Sponsorship Available
Posted: June 10, 2025
Job description
Location: Central London (Onsite)
Hours: Rostered shifts – 8:00am–4:30pm and 10:00am–6:30pm (5 days/week onsite)
Lane Clark & Peacock (LCP) is a leading independent consultancy combining powerful analytics with human expertise across pensions, financial services, energy, health, and analytics sectors. We are in a transformation phase, strengthening our digital capabilities for future growth.
This is your opportunity to become part of a respected firm, playing a central role in shaping our digital journey.
Responsibilities
As a Service Desk Analyst, you will be the go-to person for all technical support and service desk needs, including:
- Operating and managing the Service Desk function for IT requests and incidents
- Logging, tracking, prioritizing, and resolving service tickets
- Escalating complex issues and ensuring SLA compliance
- Performing desktop checks, updates, and hardware troubleshooting
- Supporting meeting room and desk-side services
- Maintaining technology asset database and digital services catalogue
- Identifying and implementing service improvement initiatives
- Collaborating on project work and system enhancements
Experience
- Minimum 1 year of IT Service Desk experience
- Proficiency in:
- ITIL concepts and enterprise service management tools
- Remote support tools
- Windows 10/11, Microsoft Office 2016/365
- Laptop builds, hardware troubleshooting, and printer support
- Foundational knowledge in:
- IT networking, backup, and disaster recovery
- Active Directory & Azure AD
- Office365 Admin tools
- Strong communication and collaboration skills
- Excellent attention to detail and procedure adherence
- Flexible and adaptable work ethic
- Willingness to develop deeper technical knowledge
Why Join LCP?
LCP is a people-first, multi-award-winning employer. We focus on your personal and professional development while offering a supportive, inclusive, and flexible working environment.
Benefits Include
For You:
- Professional study support
- Internal wellbeing, LGBTQ+, multicultural, and women’s networks
For Your Family:
- Life assurance and income protection
- Enhanced maternity/paternity/adoption leave
- Shared parental leave
For Your Health:
- 26 days holiday (plus flexible bank holidays)
- Private medical insurance
- Gym, dental, and critical illness discounts
- Cycle to work scheme and digital GP services
For Your Wealth:
- Competitive pension scheme
- Discretionary bonus
- High street discounts
For Others:
- Volunteering opportunities
- And more
Inclusion & Accessibility
We welcome applications from all backgrounds and are committed to an inclusive recruitment process. For accessibility adjustments during the application process, please contact us:
Email: accessibilityaware@lcp.uk.com
Visa Sponsorship
LCP holds a Skilled Worker visa sponsorship license. If you require sponsorship, we recommend reviewing the UK Government criteria before applying.
Application process
If you’re interested click on Apply Now
