Customer Service Representative, Telephony
Location: Edinburgh, United Kingdom
Salary: From £26,010
Job Type: Permanent
Contract Type: Full-Time
Job Reference: R-00260089
Join Us as a Customer Service Representative in Edinburgh
- Be the first point of support for our personal banking customers in our telephony team
- Deliver excellent customer service by keeping customer needs and financial goals in mind
- Training and support provided to achieve the Foundation Certificate in Responsible Banking within the first two years
- Please note: This role does not meet Skilled Worker visa sponsorship requirements
Role
As a Customer Service Representative, you’ll:
- Support customers with banking transactions and inquiries
- Help customers understand and select the best banking options
- Educate customers about available products and services
- Build strong customer relationships through efficient and friendly service
- Resolve queries and improve customer processes for better satisfaction
- Maintain knowledge of financial products to handle complex inquiries
Requirement
- Prior customer service experience (telephony preferred but not essential)
- A genuine passion for helping people
- Strong communication and active listening skills
- High attention to detail and the ability to multitask
- Good organisation and willingness to learn new skills
Benefits
- Starting salary: £26,010
- 33 days’ holiday (pro rata)
- Monthly pension contribution
- Flexible protection, healthcare, and lifestyle benefits
- Hybrid working model (up to 60% from home)
- Full training, coaching, and external qualification support
Additional Details
- Working Hours: Rotational shifts between 8am and 8pm, Monday to Sunday (including some bank holidays)
- Location: All workdays must be based in the United Kingdom
- Work-Life Balance: Hybrid setup with equipment provided for home working once training is completed
