Customer Success Associate
Location: US – Virtual (Remote)
Employer: ConvergeOne (C1)
Salary Range: $60,000 – $85,000 + incentives
About ConvergeOne
ConvergeOne (C1) is a leading provider of advanced communications and data technology solutions. We connect businesses to the digital world—spanning phone systems, networks, application development, managed solutions, and more. Our mission is to design, implement, and support end-to-end solutions that allow our customers to focus on what they do best.
Role Overview
The Customer Success Associate will support and nurture customer relationships, ensuring smooth onboarding, product adoption, and long-term satisfaction. You’ll collaborate with cross-functional teams to drive retention, identify growth opportunities, and contribute to continuous improvement.
Key Responsibilities
- Guide customers through onboarding for a seamless experience
- Educate on product features, best practices, and value-driven use cases
- Monitor customer engagement and proactively resolve issues
- Support the development of success plans to improve satisfaction and retention
- Collaborate with Product, Sales, and Support teams to advocate for customer needs
- Identify upsell and cross-sell opportunities
- Improve processes, tools, and customer documentation
Qualifications
Required:
- Bachelor’s degree (Business, Communications, IT, or related field)
- Strong written and verbal communication skills
- Problem-solving mindset with proactive, solution-oriented approach
- Highly organized with time management skills
- Collaborative and eager to learn
Preferred:
- Experience in customer service, SaaS, or client relations
- Familiarity with CRM systems, customer success platforms, or unified communications
Benefits
- 401(k) with 35% employer match up to 10% contribution
- Comprehensive medical, dental, and vision plans
- HSA with employer contribution + FSA options
- Employer-paid life and disability insurance
- Paid parental leave (4 weeks at 100%)
- TeleHealth, Pet Telehealth, and wellness programs
- Volunteer Time Off and additional insurance options
Pay Range
$60,000 – $85,000 (Base salary, with additional incentive/variable pay based on performance, education, experience, and skills).
How to Apply
Apply directly through the ConvergeOne careers portal.
