999 Call Handler / Emergency Medical Advisor Mentor – Nottingham
Employer: East Midlands Ambulance Service NHS Trust
Location: Horizon Place, EMAS Headquarters, Nottingham
Salary: £24,937 – £30,162 per annum (Band 3 progressing to Band 4 after 13 months, plus unsocial hours enhancements)
Contract: Permanent, full time (37.5 hours per week, shift-based including nights, weekends and bank holidays)
Closing Date: 05 October 2025 (23:59)
Interview Dates: 08 October (online assessment) & 11 October 2025
Overview
Start your NHS career as a 999 Call Handler (Emergency Medical Advisor) and progress to Emergency Medical Advisor Mentor after 13 months.
This role involves answering emergency 999 and urgent calls, prioritising cases, providing pre-arrival advice, and supporting patients in their time of need. As you develop, you’ll also mentor new call handlers and contribute to maintaining high service standards.
What We’re Looking For
- Minimum 3 GCSEs (or equivalent) including English (Grade C/4 or above)
- Strong communication and interpersonal skills
- Ability to work under pressure and make quick, effective decisions
- Computer literacy and attention to detail
- Experience working with the public
Desirable: Previous call centre or busy office experience
Benefits
- 27 days annual leave (rising with service), plus bank holidays
- NHS pension scheme
- Pay enhancements for unsocial hours and overtime
- Expert training and mentoring support
- Uniform provided
- Staff discounts across 200+ stores, childcare vouchers and wellbeing support
- Flexible working opportunities
Application Process
Training is 5 weeks full time, followed by mentoring shifts (annual leave is restricted during this time).
- Assessment date: 08 October 2025 (online)
- Interview date: 11 October 2025
