Operations Support Administrator (x2)
Employer: Fire Fighters Charity
Location: Remote / Hybrid / Centre-based
Employment Type: Part-Time, Permanent
Hours: 22.5 hours per week
Salary: £17,021.93 per annum
Job Reference: Ref-28891
Closing Date: 19 January 2026 (9:00am)
Overview
Fire Fighters Charity is seeking two Operations Support Administrators to join its Operations team. These roles are vital in ensuring effective use of capacity and resources, enabling timely access to care for serving and retired members of the UK fire family.
You will work within a small team, reporting to the Operations Support Manager, and will play a key role in managing bookings, cancellations, and capacity across in-person and virtual services.
Working Patterns
- Role 1: Monday, Tuesday, Wednesday
- Role 2: Wednesday, Thursday, Friday
Please clearly state which role you are applying for in your covering letter.
Responsibilities
- Manage bookings and cancellations for in-person and virtual appointments
- Monitor and maintain real-time visibility of capacity and occupancy
- Support effective coordination of placements and workflows
- Maintain accurate, confidential records in line with data protection requirements
- Work closely with internal teams to maximise service capacity
- Ensure data accuracy to support reporting, trend analysis, and decision-making
Person Specification
You will have:
- Administrative experience in health, social care, or a similar setting
- Experience using booking or scheduling systems
- Strong data entry skills and willingness to learn data analysis techniques
- Experience maintaining confidential records
- Exposure to CRM or Case Management systems
- Excellent organisational and communication skills
- Proficiency in Microsoft Office and CRM / Case Management systems
Experience with electronic bed management systems is desirable but not essential.
Benefits
- 8% non-contributory pension
- Enhanced paid family leave
- Flexible working arrangements
- Supportive and values-driven organisation
Safeguarding
This post is subject to a Disclosure and Barring Service (DBS) check.
How to Apply
Apply via the Fire Fighters Charity recruitment portal, submitting:
- An up-to-date CV
- A covering letter explaining your interest and suitability for the role
- Clearly state which role (Role 1 or Role 2) you are applying for
For an informal discussion, contact Karen Lane, Operations Support Manager:
📞 01256 368842
recruitment@firefighterscharity.org.uk
Interview Process
- First-round interviews will be held via MS Teams
- Week commencing 26 January 2026
Fire Fighters Charity reserves the right to close this vacancy early.
