Customer Service Officer
Company: Saro Agrosciences Limited
Location: United Kingdom
Job Type: Part-time, Permanent, Zero-hours contract, Graduate
Salary: £2,035 – £11,418 per month
Benefits: Childcare, Housing allowance, Work from home
Summary
Saro Agrosciences Limited is seeking a dedicated and professional Customer Service Officer to join our team. The successful candidate will provide exceptional support to clients via multiple communication channels, ensuring customer satisfaction and fostering long-term relationships.
Fluency in English and Spanish is highly desirable. Experience in data entry and upselling techniques is a plus. This is an excellent opportunity to develop your professional skills in a supportive environment.
Key Duties
- Respond promptly and courteously to customer enquiries via phone, email, or live chat.
- Maintain accurate records of customer interactions using data entry systems.
- Provide detailed information about products and services, addressing customer needs.
- Identify opportunities for upselling to enhance the customer experience.
- Assist customers with troubleshooting issues and resolving complaints efficiently.
- Follow up with clients to ensure full satisfaction.
- Collaborate with team members to improve service processes.
- Maintain professional phone etiquette and communication skills at all times.
Qualifications
- Proven experience in customer service or related roles preferred.
- Strong data entry skills and attention to detail.
- Bilingual proficiency in English and Spanish highly advantageous.
- Excellent communication skills, verbal and written.
- Demonstrated phone etiquette and active listening skills.
- Analytical skills to assess customer needs and provide solutions.
- Experience in upselling products or services is a plus.
- Organised, proactive, and able to work under pressure in a fast-paced environment.
How to Apply
Interested candidates should submit their CV and cover letter through the company’s application portal or email. UK visa sponsorship is available for eligible applicants.
