Employer: Northern Care Alliance NHS Foundation Trust
Location: Salford Royal Hospital, Salford
Job Type: Permanent
Hours: Full-time (37.5 hours per week)
Salary: £27,485 – £30,162 per annum
Closing Date: 19 January 2026
Reference: 236-NCA-AC350-25-B
Overview
Northern Care Alliance NHS Foundation Trust is recruiting an Application Support Analyst (Band 4) to join its Diagnostics and Pharmacy Application Delivery Support Team.
The successful candidate will provide support for diagnostic and pharmacy clinical systems, responding to user calls and support tickets while ensuring systems remain effective and reliable for clinical users. Strong customer service skills and attention to detail are essential for this role.
Key Responsibilities
- Respond to user queries and support tickets relating to clinical systems
- Support the configuration and maintenance of diagnostic and pharmacy applications
- Ensure users can work effectively with supported digital systems
- Assist with collecting and reporting performance data
- Maintain detailed knowledge of supported systems and share this within the digital team
- Escalate complex or unresolved issues to senior team members
Person Specification
Essential Criteria
- Degree, NVQ Level 4, or equivalent knowledge and experience
- English and Maths qualifications
- Experience providing user support
- Proficiency in MS Office applications, particularly Excel and Word
Desirable Criteria
- IT or Digital qualification
- Experience working within the NHS
- Knowledge of clinical or healthcare information systems
- Experience in application configuration and system management
Working for Northern Care Alliance
Northern Care Alliance NHS Foundation Trust provides hospital and integrated health and social care services to over one million people across Greater Manchester. With more than 20,000 colleagues, the Trust is committed to delivering high-quality care guided by its core values: Care, Appreciate, Inspire.
Employees benefit from flexible working opportunities, generous annual leave, protected wellbeing time, and ongoing career development.
Equality, Diversity and Inclusion
Northern Care Alliance is committed to equality, diversity, and inclusion and welcomes applications from individuals of all backgrounds. As a Disability Confident Employer, guaranteed interviews are available to eligible disabled applicants who meet essential criteria.
Members of the armed forces community are also entitled to guaranteed interviews when essential criteria are met. Reasonable adjustments are available throughout the recruitment process.
Supporting Documents
- Application Support Analyst Job Description (PDF)
- Functional Requirements (PDF)
- Sponsorship and eVisa Information (PDF)
Vacancies may close early if sufficient applications are received.
Informal Enquiries
Natalie Riddick
Senior Manager, Diagnostics and Pharmacy Applications
Email: natalie.riddick@nca.nhs.uk
Telephone: 07534 335509
Stephen Sayers
Diagnostics and Pharmacy Applications Team Lead
Email: stephen.sayers@nca.nhs.uk
