Facilitation and Support Analyst
Location: Bothwell, Scotland
Salary: £42,000 – £51,000 (Employer provided)
Contract: Permanent | Full-time (37 hours per week)
Working Pattern: Monday – Friday, 9:00am – 5:00pm
Organisation: NHS Lanarkshire
Base Location: eHealth, Kirklands – NHSL Headquarters
About the Role
NHS Lanarkshire is seeking a Facilitation and Support Analyst to deliver a proactive IM&T service to new and existing users of healthcare systems across the organisation.
The role supports a wide range of healthcare services, including third-party contractors operating within NHS Lanarkshire such as GP Practices, Dental Practices, Opticians, Pharmacies, Police Custody Services, and State Hospitals. The objective is to help services gain maximum clinical and administrative benefit from eHealth systems while supporting patient care.
Responsibilities
- Provide proactive IM&T support for eHealth systems across NHS Lanarkshire
- Support the development and improvement of existing and new healthcare systems
- Analyse service training needs and translate findings into structured training plans
- Liaise with IT trainers to manage and deliver training where required
- Deliver ad hoc instruction on supported eHealth systems
- Offer general advice and support to system users
- Diagnose system issues and propose appropriate solutions
- Escalate system problems to line managers, application management teams, suppliers, and NHS stakeholders
- Support compliance with Data Protection, IT Security, Health & Safety, and organisational policies
What We’re Looking For
- Degree-level education, appropriate nursing qualification, or equivalent experience
- Substantial experience working in a clinical or healthcare service environment
- Strong understanding of healthcare processes and procedures
- Excellent analytical skills with the ability to interpret complex reports
- Experience or accredited training in at least one bespoke (preferably clinical) system
- Strong communication, negotiation, and stakeholder engagement skills
- High level of organisation and time management
- Ability to work under pressure and meet deadlines
- Patient, methodical, and detail-oriented approach
- Full UK / EU / EEA driving licence
Why Join NHS Lanarkshire?
NHS Lanarkshire serves a population of over 655,000 people across urban and rural communities and places patients at the centre of everything it does.
Benefits include:
- Minimum of 27 days annual leave (increasing with service)
- 8 public holidays
- NHS Pension Scheme with life insurance benefits
- Paid sick leave increasing with service
- Occupational health and employee counselling services
- Strong work-life balance policies
- Access to wellbeing and support services
Additional Information
- Shortlisted candidates may be considered for similar vacancies in alternative locations
- Posts may close early if high application volumes are received
- Applications must be completed via Jobtrain and cannot be amended after submission
- Right to work in the UK is required
- Band 1 and Band 2 posts are not eligible for Skilled Worker visa sponsorship
Contact Details
For role enquiries:
Sharon Campbell – Service Delivery Manager
sharon.campbell2@lanarkshire.scot.nhs.uk
For recruitment enquiries:
Adam Thomson – Recruitment Administrator
adam.thomson@lanarkshire.scot.nhs.uk
(Please include job title and reference number)
