Summary
Salary; 28,000 £ – 32,000 £ Gross/year
Category; Customer service
Workday;Full Time
Work modality; Telecommuting / Remote
Description
We are currently seeking a Customer Service Agent to work remotely for a team based in Birmingham.
Role & Responsibilities
Provide exceptional customer service through virtual communication channels.
Assist customers with order inquiries, product information, and shipping details.
Resolve customer issues related to returns, refunds, and order discrepancies.
Collaborate with logistics and fulfillment teams to ensure timely resolution of customer concerns.
Maintain accurate records of customer interactions and contribute to improving customer service processes.
Salary & Terms
Competitive annual compensation: £28,000 – £32,000, based on your experience and e-commerce customer service expertise.
Fully remote role: Work from the comfort of your home while making a significant impact on customer satisfaction.
Flexible work hours: Tailor your schedule within standard business hours for optimal work-life balance.
Minimum requirements
- Experience in customer service.
- Excellent communication and interpersonal skills for remote interactions.
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