Customer Service Advisor – Remote (UK)

Customer Service Advisor (Work from Home)
Location: Remote (Must have a good Work from Home setup)
Hours: Full-time, 37.5 hours per week (within the hours of 8:00 AM – 8:00 PM, Monday to Sunday, working 5 days)

Job Description 

We are looking for a Customer Service Advisor to join our remote team. This is a full-time, work-from-home role where you will be responsible for providing exceptional service to our customers.

The role involves handling a variety of customer inquiries, troubleshooting issues, and delivering effective solutions.

You will work within a flexible schedule that spans 8:00 AM to 8:00 PM, Monday to Sunday, across 5 working days each week.

Key Responsibilities:

* Handle inbound customer queries via phone, email, or live chat
* Provide accurate information and resolve customer concerns in a timely and professional manner
* Record and track customer interactions and ensure follow-ups as needed
* Collaborate with other departments to resolve complex issues
* Maintain a positive and empathetic attitude while interacting with customers
Requirements:
* Previous experience in a customer service role (preferred but not essential)
* Strong communication skills, both verbal and written
* Ability to stay calm and patient under pressure
* A positive attitude and a passion for helping others
* Must have a reliable and quiet home office setup with a stable internet connection
* Flexible and able to work within the hours of 8:00 AM to 8:00 PM, Monday to Sunday, working 5 days per week
* Self-motivated with excellent time management skills

If you’re looking for a customer service role that allows you to work from the comfort of your home, and you meet the requirements above, we’d love to hear from you!.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age