Job Information
- Date Opened
- 01/12/2025
- Job Type
- Full time
- Industry
- financial Services
- Work Experience
- 0-1 year
- Salary150k – 200k
- City
- Lekki – Ajah
- State/Province
- Lagos
- Country
- Nigeria
- Zip/Postal Code10001
Job Description
Are you the kind of person who loves helping others, thrives on solving problems, and knows how to turn a frown into a smile (even over chat)? Do you have the superpower of staying cool under pressure while juggling multiple conversations? If yes, you are in the right place.
Requirements
Job Requirement
- Qualification: Bachelor’s Degree / HND / Master’s Degree qualification.
- Applicants MUST be resident within the Lekki/Ajah axis.
- Must possess a good idea of customer service.
- Excellent communication skills
- Must be a good team player
- Must be able to resolve basic mathematical calculations within minimum time.
- Must be analytical in reasoning.
- Must be able to take on an alternating day/night shift as the roster dictates.
- Must be less than 30 years.
Job Responsibilities
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Respond to customer inquiries via phone, email, and chat, providing accurate and timely information about products or services.
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Address customer complaints, and resolve them efficiently.
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Escalate complex technical problems to appropriate departments or supervisors when necessary.
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Follow up with customers to ensure their issues have been resolved and satisfaction maintained.
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Educate customers on product usage, troubleshooting, and company policies.
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Gather and provide feedback to management about common customer issues and suggestions for improvement.
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Handle difficult or irate customers professionally and calmly, adhering to company standards.
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Act as a liaison during emergencies to ensure customers are informed and assisted effectively.
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Collaborate with relevant departments to enhance service delivery and improve customer satisfaction ratings.
Interested and qualified click on the apply button