Job Summary:
The Receptionist will be an integral part of the Front of House (FOH) team, providing exceptional customer service and ensuring the highest standards of professionalism. The post holder will undertake a variety of routine and non-routine tasks to enhance the patient journey and maintain an exemplary visitor experience. They must demonstrate flexibility, be well-presented, and work effectively both independently and as part of a team. This role requires working at the main hospital reception.
Responsibilities:
Reception Duties – Main Hospital:
- Welcome all patients, consultants and visitors, ensuring a warm and professional greeting.
- Notify relevant staff or departments of arrivals and direct patients/visitors to the appropriate locations, such as The Library or The Study to be collected.
- Consistently deliver excellent customer service.
- Operate the telephone switchboard efficiently and courteously, ensuring all incoming calls are screened and directed appropriately or clear messages are taken and delivered promptly.
- Maintain accurate and up-to-date patient admission and discharge lists using the hospital’s computer system.
- Prepare and distribute a full admission list daily.
- Generate and manage computer reports as needed.
- Collaborate with Admissions to ensure accurate and timely updates on room changes, recording details appropriately.
- Register outpatient appointments in Compucare, ensuring all information is accurately captured.
- Process clinic lists from consultants’ offices, entering them into Computer daily.
General Duties
- Maintain a welcoming and professional demeanour at all times.
- Uphold patient and hospital confidentiality.
- Attend staff meetings as requested.
- Undertake any additional duties or training relevant to this position as assigned by the line manager or senior management.
Benefits
- Complimentary meals during your shifts
- Private healthcare
- Generous staff referral scheme
- Company pension scheme
- Season ticket loan
- Cycle-to-work scheme
- Free, 24/7 Employee Assistance Programme for confidential advice and support
- Access to a variety of retail and lifestyle discount vouchers
Receptionist
Hours of Work: 15 hours per week – Saturdays and Sundays
Contract Type: Permanent
Department: Front of House
Reports To: Front Of House Manager
How to apply
If you would like to apply for this opportunity, please click on official website to submit your CV to our Recruitment Team
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