Location: Reading, Berkshire
Job Type: Contract (3 months, with likely extension)
Work Pattern: Hybrid (2 days in office, 3 days remote)
Hours: Full-time, 37 hours/week (Monday–Friday)
Remote: Partial (Not fully remote)
Job Overview
SRG is seeking a Customer Service Advisor to join a leading utilities company based in Reading. This is a hybrid role requiring strong telephony and customer service skills.
Key Responsibilities
- Handle inbound and outbound customer calls.
- Respond to customer emails and website queries.
- Review outbound/inbound customer correspondence.
- Perform data entry tasks.
- Deliver excellent service across various channels.
Requirements
- Previous telephony experience is essential.
- Comfortable managing high call volumes.
- Excellent verbal and written communication skills.
- Strong IT literacy.
- Calm and professional under pressure.
- Utilities sector experience is desirable (training provided).
Additional Information
Agency: Carbon60, Lorien & SRG (part of The Impellam Group STEM Portfolio)
Job Reference: BBBH163905_1750694495
Job ID: 223687079
Application Contact: Login to view contact details
