Employer: The Newcastle upon Tyne Hospitals NHS Foundation Trust
Location: Regent Point, Newcastle
Salary: £24,169 – £25,674 per annum
Contract Type: Permanent
Working Hours: Full time, 37.5 hours/week
Job Reference: 317-2025-28-09-DR
Closing Date: 22 July 2025 at 23:59
Interview Date: 14 August 2025
Description
Newcastle Hospitals is one of the largest and busiest NHS Foundation Trusts in the UK with over 15,000 staff and an annual budget of £1.6 billion.
We are recognised for:
- High-quality patient care and medical excellence
- Regional and national leadership in specialist services
- Commitment to sustainability (Net Zero by 2030 for direct emissions)
- Diverse and inclusive workforce
Overview
We’re looking for an Apprentice Desktop Support Officer to join the IT Department. This role will support high-quality IT services across the Trust.
Key details:
- You will work within the Desktop Support Team to deliver 2nd and 3rd line support
- Band 2 for 18 months during qualification
- Progress to Band 3 after successful completion
- This is a development role with continuous learning opportunities
Note: You will be redirected to Trac to apply. Expand all job details before applying.
No agencies please.
Main Duties
- Provide first and second-line support to over 16,000 users
- Maintain and support desktop PCs, laptops, and peripherals across a large network
- Support IT equipment linked to diagnostic/treatment systems (e.g., Lab Analysers, Linear Accelerators)
- Install, configure, and repair devices and software
- Maintain accurate IT records and asset tracking
- Assess safe workstation setup before installation
- Provide basic user training during system installations
Working Locations
Services are provided across the following sites:
- Freeman Hospital
- Royal Victoria Infirmary (RVI)
- Newcastle Dental Hospital
- Health Innovation Neighbourhood
- Newcastle Fertility Centre
- Northern Centre for Cancer Care (North Cumbria)
- Northern Genetics Service
- Cramlington Manor Walks
- Offices at Regent Point (Gosforth) and community locations
Explore more:
Eligibility for Apprenticeship
To apply, you must:
- Have the right to live and work in the UK
- Have lived in the UK for the past 3 years
- Provide original evidence of English & Maths qualifications
- Not hold an equivalent or higher qualification in the same field
- Not be in any other government-funded education or training
- Not require sponsorship – we cannot support student or visa-based applicants
If you are a Non-UK National, your settlement status must qualify for apprenticeship funding (as verified by the provider). Check the UK Government site for further guidance.
Person Specification
Qualifications
Essential:
- 5 GCSEs (A-C/9-4), including ICT, Maths, and English
- Level 2 Functional Skills accepted
Desirable:
- Level 3 or BTEC/A-Level qualification
- Relevant IT certifications
Knowledge & Experience
Essential:
- Basic understanding of application installation/configuration
- Familiarity with Microsoft operating systems
Desirable:
- Basic networking knowledge
- Experience with PCs and peripherals
- NHS systems awareness
- Service desk familiarity
- 1st/2nd line desktop support experience
Skills & Abilities
Essential:
- Strong IT and keyboard skills
- Effective verbal and written communication
- Good time management
- Problem-solving and troubleshooting skills
- Ability to work independently
Desirable:
- Strong customer service and interpersonal skills
- Conflict resolution and negotiation capabilities
Additional Notes
- You must cover three years of employment references in your application. Include manager contact details with email addresses.
- Successful candidates requiring a DBS check must pay for the certificate via a salary deduction.
- Interview invites will be sent via email. Check your spam/junk folder regularly.
Application process
Click on official website to submit your application
