Operations Administrator (MPS Operations Specialist)
Location: Nottingham (Hybrid – 3 days in office, 2 days WFH)
Salary: £25,000 per annum
Job Type: Permanent
Posted: 4 days ago
Job Description
Established in the 1980s, XMA has built a strong reputation across the UK public and private sectors. We deliver award-winning technology solutions that transform organisations, support personal growth, and drive real-world results.
We are now hiring a MPS Operations Specialist to ensure a seamless, responsive, and high-quality experience for our customers.
Responsibilities
- Manage consumables, hardware, and software orders from request to invoicing
- Coordinate large-scale hardware deployments and relocations
- Respond to customer queries via phone, email, and support tickets
- Maintain records in Excel and Vantage Online
- Support contract creation and monthly billing
- Update training materials and knowledge base content
- Collaborate with internal teams, suppliers, and customers
Requirements
- Minimum Level 2 education (5 GCSEs including Maths & English)
- Strong Excel skills (e.g. VLOOKUPs, formulas)
- Excellent communication and organisational skills
- Experience in customer service and high-pressure environments
Desirable
- Degree in Business, Management, or related field
- Experience in Managed Print Services or project management
- Familiarity with D365 and billing/invoicing processes
Benefits
- Private Healthcare
- Pension Scheme
- 25 days holiday (rising to 30 over 5 years)
- Group Life Insurance
- Income Protection
- Gym Discounts
- Free Fuel Fridays
- Employee Recognition Schemes (Employee of the Quarter, Referral Program & more)
XMA is an equal opportunity employer and a Disability Confident Level 2 organisation. We welcome applicants from all backgrounds and provide accessible recruitment processes. If you have any requirements, please contact us by email (email address available upon request).
Alternative job titles:
Customer Service Representative, Customer Service Advisor, Operations Administrator, Operations Specialist
Application process
If you’re interested click on Apply Now
