Helpdesk Coordinator
Location: Bodmin, Cornwall (Remote Job)
Company: CBRE Global Workplace Solutions
Job Type: Permanent
Posted by: CBRE Local UK
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are seeking a proactive and organised Helpdesk Coordinator to join our Facilities Management team. As the first point of contact for incoming service requests, you will ensure effective communication and coordination between clients and engineers while maintaining high service standards.
Key Responsibilities
- Handle incoming requests via phone, email, and internal systems
- Log and manage service jobs in the CAFM (Computer-Aided Facilities Management) system
- Allocate work orders to appropriate engineers and monitor progress
- Provide timely updates to clients and internal stakeholders
- Maintain accurate records, generate reports, and manage admin tasks
- Assist in compiling timesheets and uploading engineer quotes
- Liaise with contractors to arrange cover when necessary
- Support the wider facilities team in delivering excellent service
Person Specification
Essential:
- Strong communication and interpersonal skills
- High attention to detail with a methodical approach
- Ability to prioritise tasks and perform under pressure
- Proficiency in Microsoft Office; quick to learn new systems
- Team-oriented with a proactive mindset
Desirable:
- Experience in a facilities or helpdesk environment
- Familiarity with CAFM systems
How to Apply
Interested candidates can apply here.
Job Reference: 225802_1751641789
Job ID: 223748894
