Customer Support Engineer (Remote – US Only)
Job Type: Full-Time
Salary: $50,000 – $60,000 per year
Location: Remote (US-based applicants only – AZ, CA, CO, FL, GA, IL, KY, MD, MI, MN, MO, MT, NC, NH, NJ, NY, OH, PA, SC, SD, TX, VA, WA, or WI)
Work Hours: Must be available during US Pacific or Mountain time business hours
Job Description
Blackthorn is seeking a Customer Support Engineer to join our fully remote and globally distributed team. In this role, you’ll apply your technical expertise and Salesforce knowledge to provide exceptional support experiences for our customers.
Responsibilities
- Serve as the primary point of contact for customer technical support
- Manage and resolve support cases using Salesforce Service Cloud
- Validate bugs and create Jira tickets for engineering
- Assist in reporting documentation gaps and improvements
- Collaborate with internal teams (Sales, Product, Engineering, Customer Success)
- Recommend enhancements and identify new product opportunities
- Prioritize and manage workload with accuracy and urgency
- Meet or exceed customer support performance metrics
Requirements
- Experience working with SaaS products (CRM or CX platforms preferred)
- Salesforce Admin (201) Certification – required
- Experience as a Salesforce Administrator or Business Analyst – preferred
- Strong technical aptitude and communication skills
- Enjoys working directly with customers and solving real-world issues
- Excellent organizational, presentation, and coordination skills
- Comfortable working in a remote-first environment and fast-paced team
Benefits
- Fully remote global team
- Stock options for every employee
- Flexible work week
- $400 home office stipend
- Maternity/Paternity leave
- Student loan assistance
- Children’s 529 college fund assistance (US)
- Paid volunteer time through Pledge 1%
- Health insurance contributions (US)
About Blackthorn
Blackthorn develops four native apps on the Salesforce AppExchange for managing Events, Payments, Messaging, and Data Security. Our customers range from small startups to Fortune 500 enterprises. We pride ourselves on delivering enterprise tools that are just as easy to use as consumer apps—with faster implementation and deeper flexibility than competitors.
Why Join Us?
At Blackthorn, we believe in meaningful work and relationships. This role offers autonomy, the opportunity to grow, and the satisfaction of helping our users thrive with tools they love.
Apply now if you’re passionate about customer support and meet the qualifications listed above.
