GenAI Operations Analyst
Salary: Competitive plus bonus and benefits
Location: UK
Contract: Permanent, Full Time
Closing date: In a month at 23:59 BST
Overview
At IRIS, we’re transforming how our teams work with the power of Generative AI (GenAI). We’re looking for a forward-thinking GenAI Operations Analyst to help us drive adoption, ensure operational excellence, and unlock the full potential of GenAI across our Customer Operations function.
What You’ll Be Doing
- Monitor GenAI tool performance, usage, and quality of outputs
- Collaborate with Data Science and Product teams on updates and improvements
- Deliver training and upskilling support to ensure successful adoption
- Manage incidents and ensure AI solutions remain compliant and ethical
- Create documentation, track KPIs, and generate regular reports
What You’ll Bring
- A passion for emerging technologies, especially GenAI
- Strong analytical and problem-solving skills
- Excellent communication and cross-functional collaboration abilities
- Experience in operations, data analytics, or technical support
- Exposure to AI/ML tools or eagerness to learn
Why Join IRIS?
You’ll play a key role in shaping how we use AI to improve customer outcomes, streamline processes, and foster innovation across the business. We offer a collaborative, growth-focused culture with the freedom to experiment, iterate, and make a real impact.
We occasionally close vacancies early due to high application volumes, so we recommend applying as soon as possible.
About IRIS
As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools, and organisations.
- 4M+ parents use our software to connect with schools
- 18% of UK employees are paid via an IRIS payroll solution
- 50,000 SMEs use IRIS cloud bookkeeping
- 21,000 firms rely on us for legislative compliance
We’re proud to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women, recognising our commitment to wellbeing, diversity, and career growth.
The Benefits
- Generous holiday allowance
- Charity / volunteering days
- Income protection insurance
- Life assurance
- Employee Assistance Program
- Private healthcare
- Additional discount schemes
- Cycle to work scheme
- Career development opportunities
Application Process
- Click Apply Now below to access the IRIS careers portal.
- Complete the online application form and upload your CV.
- If shortlisted, our recruitment team will be in touch with next steps.
We aim to keep candidates updated throughout the process and provide feedback where possible.
