Technical Professional – Desktop Team
Employer: Liverpool City Council
Location: Cunard Building, Water Street, Liverpool
Salary: £35,412 – £39,862 per annum
Contract Type: Permanent, Full-time (35 hours per week)
Closing Date: 5 September 2025
Visa Sponsorship: Skilled Worker Visa sponsorship available
About Liverpool City Council
Liverpool is a vibrant, world-famous city with thriving communities, rich culture, affordable housing, excellent schools, and beautiful green spaces. Working with Liverpool City Council means contributing directly to improving the lives of residents and supporting the city’s ambitious plans for the future.
The Role: Technical Professional – Desktop Team
As part of the Desktop Team, you will provide 1st and 2nd line IT support to end users both onsite and remotely. You will be responsible for ensuring the reliability, security, and performance of Liverpool City Council’s IT systems and services.
Key Responsibilities
- Provide technical support for Windows 10/11 environments
- Install, configure, and maintain PCs, printers, and peripherals
- Support Microsoft 365 (Teams, SharePoint, OneDrive, Exchange Online)
- Administer Omnissa VDI (formerly VMware Horizon)
- Manage user accounts and security in Active Directory & Microsoft Entra ID (Azure AD)
- Perform basic network troubleshooting (TCP/IP, DNS, DHCP)
- Record and track support requests via internal ticketing system
- Collaborate with senior IT staff on system updates and security
Candidate Requirements
- Proven experience in desktop or IT support roles
- Strong knowledge of Windows 10/11 troubleshooting
- Experience supporting Microsoft 365 services
- Familiarity with Omnissa VDI or other VDI solutions
- Knowledge of Active Directory and account management
- Understanding of networking fundamentals (LAN/WAN, DNS, DHCP)
- Excellent communication and problem-solving skills
- IT certifications such as CompTIA A+, Microsoft 365 Fundamentals, or equivalent (desirable)
Benefits & Offer
- Annual leave: 27 days + bank holidays (rising to 32 days after 5 years)
- Flexible working: Agile, flexibility-first approach (role dependent)
- Pension: Local Government Pension Scheme (LGPS) + AVC option
- Career progression: Training and professional development opportunities
- Health & wellbeing: Employee Assistance Programme, Medicash, discounted gym membership
- Travel schemes: Cycle to Work, Travel Pass, salary sacrifice car lease
- Family-friendly policies and employee volunteering scheme
Recruitment Timeline
- Closing date: Friday 5 September 2025 (midnight)
- Shortlisting: Monday 8 September 2025
- Interview date: Week commencing 15 September 2025 (Face-to-Face)
How to Apply
Applications must be submitted via the Liverpool City Council careers portal.
Please ensure your profile, work history, and education details are fully completed.
For more details or an informal discussion, contact:
Dave Beckett – dave.beckett@liverpool.gov.uk
Skilled Worker Visa sponsorship is available for this role. Applicants must ensure they meet the Home Office eligibility criteria before applying.
Download Candidate Pack (PDF)
Download Job Description & Person Specification (PDF)
