IT Service Desk Analyst
Location: Bournemouth, England
Salary: £24K – £25K
Contract: Full time, 35 hours per week
Working Pattern: Office-based, 4–5 days per week (Bournemouth or Stockport Vitality Offices)
About The Role
Join our dynamic IT Service Desk team at Vitality, where you’ll be the first point of contact for technical support across the business. You’ll deliver exceptional 1st line support to internal stakeholders, VIPs, and external partners—resolving issues, managing service requests, and keeping our systems running smoothly.
This is a fast-paced, customer-focused role where your ability to troubleshoot, communicate clearly, and manage priorities will make a real impact.
Key Responsibilities
- Log and manage incidents/requests using ITSM tools, ensuring SLAs and KPIs are met
- Escalate issues appropriately and allocate to resolver groups when necessary
- Provide clear and professional communication to users of varying technical levels
- Regularly update open tickets and maintain customer communication
- Contribute to service improvements and process changes
- Support project-based work and departmental activities
What You Need To Thrive
- A levels or equivalent education
- Previous IT Service Desk / IT Support or call centre experience
- Strong verbal communication and listening skills
- Ability to multitask, work under pressure, and meet deadlines
- Customer-focused with a positive attitude
- Reliable, punctual, and a strong team player
- Flexible to work shifts, weekends, and on-call duties as required
- High attention to detail and accuracy
Benefits
- Bonus Schemes – Regularly rewarding performance
- Pension up to 12% – Employer matching up to 6%
- Award-winning Vitality Health Insurance with unique perks
- Life Assurance – 4x annual salary
- Plus many more benefits available on our careers page
Why Join Vitality?
We’re proud to have been named one of the “Top 10 Best Places To Work” in The Sunday Times Awards 2024. At Vitality, we believe in supporting our people to grow, thrive, and be their best.
We commit to:
- Helping you be the healthiest you’ve ever been
- Providing flexibility, balance, and support
- Recognising and rewarding your contributions
- Offering meaningful opportunities for growth
Diversity & Inclusion
We welcome applications from individuals of all backgrounds, experiences, and perspectives.
Sustainability
We drive positive change by rewarding healthier choices for people and the planet.
Application Process
If you’re interested, please submit your application as soon as possible, as we may close the vacancy early if we receive a high volume of applications.
