IT Service Desk 2nd Line Team Leader
Oxford Health NHS Foundation Trust – Oxford
Band 6 | £38,682 – £46,580 per annum | Permanent | Full time (37.5 hours per week)
overview
Oxford Health NHS Foundation Trust is seeking an IT Service Desk 2nd Line Team Leader to join our IM&T team at Littlemore Mental Health Centre, Oxford.
You will lead a team of five technicians, providing high-level 2nd line IT support across desktops, laptops, mobile devices, peripherals, and systems, ensuring service excellence in line with our Service Level Agreements.
This role is a key escalation point for technician queries and involves collaborating with other IT teams, incident management, and producing performance metrics to support service improvements.
A full driving licence and access to a vehicle are required, though adjustments may be considered under the Equality Act 2010.
Main duties
- Lead, organise, and motivate the 2nd line technical team.
- Recruit, train, and appraise staff; manage the on-call rota.
- Provide performance reports and statistics to inform service improvements.
- Act as a professional interface with third-party service desks.
- Maintain and publish team documentation to departmental standards.
Person specification
Essential
- Strong knowledge of Microsoft Office applications, OS troubleshooting, and IT service desk systems.
- Experience in IT support, troubleshooting hardware/software, and customer-facing IT environments.
- Proven leadership and organisational skills with ability to meet deadlines and SLAs.
- Excellent interpersonal and communication skills.
- Microsoft Accreditation Certification.
Desirable
- Troubleshooting experience with Office 365 and Windows OS.
- ITIL Service Management (Foundation).
- Previous management, change management, or NHS experience.
About us
Oxford Health NHS Foundation Trust provides physical, mental health, and social care across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath, and North East Somerset.
We are rated “Good” by the CQC and guided by our values: Caring, Safe, Excellent.
Staff benefits
- 27 days annual leave plus bank holidays (rising with service).
- NHS pension scheme.
- Career progression and tailored learning opportunities.
- NHS staff discounts.
- Lease car and cycle-to-work schemes.
- Employee Assistance Programme, mental health first aiders, and staff networks.
Application process
If you’re interested Apply online here
Contact
Umar Mahmood – IT Service Desk Manager
📧 umar.mahmood@oxfordhealth.nhs.uk
📞 07548 647292
