Lead Business Process Transformation Analyst
Location: London, England
Salary: £42K – £120K Est.
About the Role
At Moody’s, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We strive to create an inclusive environment where everyone feels welcome, with the freedom to exchange ideas, think innovatively, and listen meaningfully to one another and our customers.
Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, we still encourage you to apply. You may be a great fit for this role or other opportunities.
We seek candidates who model our values:
- Invest in every relationship
- Lead with curiosity
- Champion diverse perspectives
- Turn inputs into actions
- Uphold trust through integrity
Responsibilities
- Lead process transformation initiatives to enhance customer experience, drive efficiency, and strengthen controls across Moody’s Commercial Group.
- Own, manage, and execute business processes and controls, identifying inefficiencies and implementing Lean or Six Sigma initiatives.
- Serve as process owner for operational or regulatory processes of low to medium complexity, with senior leadership support.
- Collaborate with stakeholders across technology, compliance, and sales to deliver and adopt new processes.
- Lead or support projects and workstreams in response to business objectives or regulatory changes.
- Plan and execute business readiness activities, including documentation, training, and go-live support.
- Develop, track, and report metrics to measure process performance, analyze trends, and identify improvements.
- Design, implement, and operate controls to ensure robust governance and remediation of gaps.
- Maintain a backlog of improvement ideas focused on customer and process enhancements.
Skills and Competencies
- Strong background in business transformation, process improvement, or consulting.
- Proven ability to deliver change in complex environments.
- Experience leading Lean Six Sigma projects (Green Belt certification preferred).
- Skilled in process design, documentation, and control.
- Understanding of data principles to inform design requirements.
- Experience collaborating with technology teams.
- Strong leadership and direction-setting skills.
- Ability to manage multiple priorities under tight deadlines.
- Analytical and problem-solving abilities.
- Familiarity with design thinking methodologies.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Visio.
Education
- Bachelor’s degree in a relevant discipline (preferred).
About the Team
The Commercial Operations Process Team is responsible for driving improvements to Commercial Group processes using Lean Six Sigma and Agile methodologies. By joining this team, you will contribute to enhancing customer experience, driving consistent performance, and enabling efficiencies across Moody’s Ratings.
Moody’s is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender expression, or gender identity.
Application Process
Interested candidates can apply online through Moody’s careers portal by submitting an up-to-date CV and completing the application form. Shortlisted candidates will be contacted for interviews, which may include competency and technical assessments.
