Administrative Officer – Stoke-on-Trent (Ref: 8075)
Employer: HM Courts and Tribunals Service
Apply before: 11:55 pm, Friday 8th August 2025
Location: Stoke-on-Trent Combined Court, Bethesda Street, Hanley, Stoke-on-Trent, ST1 3BP
Salary: £24,202 + Civil Service Pension (28.97% employer contribution)
Job Type: Permanent
Working Pattern: Full-time, Part-time, Flexible Working
Grade: Administrative Officer (AO)
Reference Number: 418471
Number of Jobs Available: 1
Job Summary
Administrative Officers play a vital role by providing administrative support and excellent customer service to court users, judiciary, and management.
About HMCTS
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil, and family Courts and Tribunals across England and Wales. Our roles impact lives daily, offering the chance to work with purpose in public service.
Role Responsibilities
- Prepare papers and files for court hearings and meetings
- Update records and input data using internal systems
- Accurately interpret and result court hearings
- Verify documents, claims, and records for accuracy
- Assemble information for reports and statistical analysis
- Communicate with the public, judiciary, legal professionals, and external agencies
Skills & Experience
- Friendly, approachable, and detail-oriented
- Strong written and verbal communication skills
- Ability to manage time, prioritise tasks, and work with software tools
- Customer service focused, helping users navigate the court system
Please ensure your current duties and responsibilities are clearly included in your CV.
Additional Information
- Standard working hours: 37 hours/week
- Minimum part-time hours: 30 hours over 4 days
- Office-based role due to public-facing duties
- Flexible and job-sharing arrangements will be considered
- This role does not meet the new Skilled Worker visa salary threshold unless specific exemptions apply
Assessment Criteria
You will be assessed on the following behaviours during selection:
- Communicating and Influencing
- Managing a Quality Service
- Delivering at Pace
A statement of suitability will be required and may be used to sift candidates.
Benefits
- Civil Service Pension (28.97% employer contribution)
- Generous leave and public holidays
- Flexible working support
- Inclusive and diverse workplace culture
- Season ticket advance
- Access to learning and development
Learn more about Civil Service benefits
Application Details
Apply by: 11:55 pm, Friday 8th August 2025
click Apply Now to submit your application
Job Contact:
SSCL Recruitment Enquiries Team
Email: moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
Phone: 0345 241 5359
