Business Analyst – CRM
Location: Glasgow
Job Type: Full-time, Fixed Term (12 months)
Salary: Grade 7, £41,064 – £46,049 per annum
Closing Date: 6th January 2026
Overview
The University of Glasgow is seeking a Business Analyst to join its Transformation Team to support the implementation of a new Salesforce CRM platform. This 12-month fixed-term role involves working with stakeholders across marketing, recruitment, and admissions to understand current processes, define future needs, and co-create solutions that enhance the experience of students and staff while improving operational efficiency.
Main Duties and Responsibilities
- Provide specialist business analysis aligned with CRM objectives and university strategy.
- Critically assess current and future processes; define functional, non-functional, and integration requirements for Salesforce.
- Act as a bridge between business and technical teams to ensure alignment.
- Facilitate workshops with stakeholders to gather insights and validate solutions.
- Support process improvements as workflows are moved into the new Salesforce platform.
- Create test cases, scripts, and support pre-release testing.
- Build strong relationships with internal teams and external partners to ensure successful CRM adoption.
Knowledge, Skills & Experience
Essential:
- Experience in business analysis and project environments.
- Familiarity with CRM systems, ideally Salesforce.
- Strong analytical, problem-solving, and communication skills.
- Ability to work independently and collaboratively with diverse teams.
- Expertise in developing functional and non-functional requirements and data integration mapping.
Desirable:
- Understanding of Higher Education organisations.
- Familiarity with Agile project delivery, Jira/Confluence, and software testing methodologies (e.g., ISTQB).
- Experience supporting CRM implementations, integrations, and data analysis.
Why Join Us
- Be part of a welcoming and engaging organisational culture where your success is celebrated.
- Excellent employment package, including 41 days of leave for full-time staff, pension, and benefits.
- Flexible working arrangements.
- Health and wellbeing support, including a free 6-month UofG Sport membership for new staff.
- Commitment to equality, diversity, and inclusion.
Eligibility
Applicants must be eligible to live and work in the UK. This role may be eligible for Skilled Worker visa sponsorship if eligibility requirements are met. Learn more about Skilled Worker visas.
Application Process
To apply, please submit your application via the University of Glasgow careers page before 6th January 2026.
