Business Support Officer

Job Description

We’re seeking someone who thrives in a fast-paced environment, can work independently, and is passionate about delivering excellent service in Manchester.

Join our Manchester Equipment & Adaptations Partnership (MEAP) team and help make a meaningful impact in the lives of disabled and older residents.

Key Responsibilities:

Making and receiving phone calls
Scheduling assessments
Data entry across various internal systems
Supporting technical staff and panel members
Guiding tours of the demo/smart suite
Carrying out a variety of administrative duties

About the Candidate

We’re looking for two dedicated Business Support Officers who are eager to support service delivery and improve the lives of Manchester residents.

About MEAP:

MEAP assesses residents for the provision of equipment, minor/major adaptations, moving and handling, and Blue Badge applications.

Your contribution will help:

Enhance independence for older/disabled residents
Prevent falls and hospital admissions
Reduce reliance on care
Promote health and well-being through smart adaptations

Essential Requirements

Interpersonal Skills: Clear, concise, and effective communication
Planning & Organisation: Prioritise and meet deadlines efficiently
Problem Solving: Know when to escalate issues
ICT Proficiency: Confident in using multiple systems/software
Literacy & Numeracy: Comfortable with basic calculations and writing
Administrative Accuracy: Maintain up-to-date records and systems
Analytical Thinking: Identify data needs and derive insights

Working at Manchester City Council

We’re the local council for one of the UK’s most vibrant and diverse cities. Working here means contributing to a city that’s passionate about community, progress, and inclusion.

Our Manchester Behaviours:

We listen and understand
We work together and trust each other
We value differences and promote fairness
We take responsibility and try new things
We’re proud and passionate about Manchester

Benefits

Annual Leave: Up to 26 days + bank holidays (31 days after 5 years)
Pension Scheme: Local Government Pension Scheme with life cover
Family Leave: Enhanced parental and carers leave
Perks: Discounts via MCR+, cycle to work, flu jabs, eye tests, and more
Learning & Growth: Apprenticeships, qualifications, and in-depth onboarding
Volunteering: Up to 3 days paid volunteering leave
Inclusive Employment: Member of the Good Employment Charter

Our Inclusive Commitment

We welcome applications from diverse backgrounds, especially from:

Black, Asian, and Minority Ethnic communities
Disabled people
Young people and care leavers
Veterans and Armed Forces members

Accessibility & Adjustments:

Let us know if you need adjustments at any stage of the recruitment process. Our ReciteMe tool can help make our careers site more accessible.

Pre-Employment Requirements

Right to Work in the UK
Proof of Manchester Residency
References from current/previous employers
DBS Clearance (Standard)
Evidence of Conduct (if applicable)
Proof of identity with photo
Full Employment History

Additional Information

We’re a Disability Confident Employer
Workplace adjustment hub available
Staff Networks: Disabled, Neurodiversity, Mental Health
We comply with accessibility standards in all our processes