Business Support Officer
Hertfordshire Partnership Foundation Trust
Radlett, England, United Kingdom
Health and Care • Skilled Worker
Salary: £39,686
Description
The Business Support Officer plays a key role in delivering professional, efficient, and comprehensive business, governance, and project support to the Estates & Facilities Directorate across HPFT and HCT.
Band: NHS AfC Band 5
Contract: Permanent
Hours: Full-time (37.5 hours)
Closing Date: 10/12/2025 — 23:59
Applicants must complete the Values Based Screener to proceed:
http://hpft.recruitforvalues.co
Overview
You will support governance, projects, operations, and communication across the Estates & Facilities team, ensuring smooth coordination, accurate reporting, and efficient administrative systems.
Main Duties
Governance & Meeting Management
- Full administration of governance and project meetings.
- Prepare agendas, briefing packs, and minutes.
- Maintain action trackers.
- Produce executive-level reporting.
Project Management Support
- Coordinate project plans and milestones.
- Track risks, issues, and actions.
- Prepare dashboards and reports.
- Support stakeholder engagement, workshops, consultations.
- Provide project documentation and board support.
Business Administration & Executive Support
- Manage diaries and inboxes for senior leaders.
- Prepare reports, business cases, board papers, and presentations.
- Coordinate meetings and maintain organisational documentation.
Operational & People Administration
- Track leave, sickness, training, and appraisals.
- Support recruitment and onboarding.
- Maintain HR records and payroll compliance.
Procurement & Financial Administration
- Manage PRs, POs, invoices, and registers.
- Support budget monitoring and forecasts.
- Liaise with finance teams and suppliers.
Freedom of Information (FOI)
- Lead FOI requests for Estates.
- Log and track requests to meet deadlines.
- Maintain the FOI database.
Communication & Stakeholder Management
- First point of contact for Estates enquiries.
- Build strong relationships with internal and external partners.
Service Development & Improvement
- Improve administrative and project systems.
- Support digital filing, SharePoint, and paperless processes.
Health, Safety & Equality
- Support compliance activities and fire safety.
- Uphold Trust values on Equality, Diversity & Inclusion.
Person Specification
Qualifications — Essential
- Knowledge of administrative systems to degree level or equivalent.
- Secretarial/admin training to Level 3 or equivalent.
Qualifications — Desirable
- Membership of a relevant professional body.
- Additional governance or project management training.
Experience — Essential
- Proven experience in administration, governance, and project support.
- Ability to manage non-routine issues and problem-solve.
Experience — Desirable
- Experience training or mentoring others.
Skills — Essential
- Excellent IT skills (Microsoft Office, SharePoint).
- Strong communication and relationship-building abilities.
- Ability to handle sensitive and complex information.
About Us
Hertfordshire Partnership University NHS Foundation Trust (HPFT) is rated Outstanding by the Care Quality Commission. With over 4,500 staff, we deliver high-quality mental health, physical health, and learning disability services across multiple regions.
We are proud of our compassionate culture and our values: Welcoming, Kind, Positive, Respectful, Professional.
Additional Information
HPFT is an equal-opportunity employer committed to diversity and flexible working. Staff must comply with Infection Prevention & Control requirements.
