Call Centre Assistant
Employer: University Hospital of North Midlands NHS Trust
Location: Royal Stoke, Newcastle Road, Stoke-On-Trent, ST4 6QG
Closing Date: 23 September 2025
Reference Number: 205-7237085-B
Summary
The Telecommunications Department at UHNM, Royal Stoke is recruiting for Call Centre Assistants to join the team.
- Deliver a busy 24/7 telephone switchboard/operator service.
- Act as the first point of contact for patients, staff, GPs, and healthcare professionals.
- Handle calls ranging from general enquiries to internal critical emergency response procedures.
- Provide excellent customer service with calmness, flexibility, and clear communication.
Important:
UHNM cannot provide sponsorship for Band 2 and Band 3 roles under UKVI guidelines. Applicants with a Graduate Visa are welcome, but must have at least six months validity remaining at the start of employment. Sponsorship will not be available when the visa expires.
Duties of the Job
- Work shifts on a roster of 5 days over 7.
- Shift times vary: earliest start 6am, latest finish 10pm.
- Flexibility required, including covering night shifts when necessary.
- Previous applicants need not apply.
About Us
UHNM is one of the largest and most modern NHS Trusts in the country, serving around three million people across North Midlands and North Wales.
- Two main sites: Royal Stoke (Stoke-on-Trent) and County Hospital (Stafford).
- Specialist centre for major trauma.
- Committed to inclusion, staff development, and equal opportunities.
- Proud holders of the Defence Employer Recognition Scheme Gold and Disability Confident Employer status.
Job Details
- Date Posted: 12 September 2025
- Pay Scheme: Agenda for Change
- Band: 2
- Salary: £24,169 per annum + enhancements
- Contract: Permanent
- Working Pattern: Full-time
Employer Contact
Manager: Julie Cadman (Telecommunications Manager)
Email: julie.cadman@uhnm.nhs.uk
Tel: 01782 671033
