Computing Support Analyst – UK Research and Innovation (UKRI)
Didcot, Oxfordshire, United Kingdom
Digital, Data and Technology
Full Time | Day Shift
Apply Before: 01/04/2026
Job ID: 1681
Overview
Salary: Band C – £30,895 per annum
Contract Type: Fixed-Term (1 year)
Location: RAL Space, Rutherford Appleton Laboratory, Harwell Campus
Working Pattern: Full-Time (flexible working available)
Join UKRI’s RAL Space team—home to over 60 years of world-leading space research and technology innovation. From designing scientific instruments to analysing mission data, our work drives discoveries that positively impact the world.
As a Computing Support Analyst, you will support a diverse user base, working across hardware, software, networking, and project activities.
Responsibilities
- Provide first-line support in-person, by phone and email.
- Troubleshoot IT issues using the service ticketing system.
- Participate in IT projects, upgrades and deployments.
- Install and refresh PCs/laptops as part of hardware lifecycle management.
- Support Windows, Mac, mobile devices and printers.
- Onboard new starters and ensure seamless setup.
- Document fixes, procedures, and support knowledge base updates.
- Escalate complex issues when needed.
- Work independently and collaboratively to deliver secure, customer-focused IT service.
Person Specification
Essential (Shortlisting & Interview):
- Minimum 5 GCSEs (Grade C/4 or higher), including Maths, English, and one STEM subject.
- Excellent written and verbal communication skills.
- Demonstrated interest or experience with computing (projects, school work, or personal learning).
- Knowledge of PC/Mac hardware.
- Familiarity with Microsoft desktop products.
- Ability to support users both in person and remotely.
Employee Benefits
- 30 days annual leave + 10.5 bank/privilege holidays
- Flexible working options
- Excellent average salary pension scheme
- Learning & development opportunities
- Employee shopping and travel discounts
- More at: stfccareers.co.uk/rewards-and-benefits
Visa Sponsorship:
If sponsorship is required, applicants are responsible for Home Office visa costs upfront. UKRI may reimburse some fees after employment begins.
About RAL Space
RAL Space (part of STFC under UKRI) delivers world-class space science, engineering and technology, contributing to over 200 instruments in space. Working between industry and academia, we support mission design, build, test, operations and data processing that shape the UK’s space capability.
About UK Research and Innovation (UKRI)
UKRI brings together the UK research councils, Innovate UK and Research England. We support cutting-edge science, innovation and major national research facilities. Our mission: to advance knowledge and deliver societal, economic and technological benefits.
EDI & Disability Confident
UKRI is committed to equality, diversity, and inclusion. We guarantee interviews for applicants with disabilities who meet the minimum criteria and request Disability Confident consideration.
How to Apply
Applicants should submit:
- A CV
- A covering letter demonstrating how you meet the role criteria and your motivation for applying.
Ensure the job reference number is included in file names.
Applications without a covering letter may not be considered.
