CRM Configuration Analyst (5734)
Salary: £34,200 – £40,800 per annum (dependent on experience)
Location: Home Based, United Kingdom
Hours: 35 hours per week
Contract Type: Permanent
Closing Date: 29 August 2025
Group: People, Culture & Transformation – The Children’s Society
Job Description
The Children’s Society is seeking a CRM Configuration Analyst to join the CRM and Data team within the Digital, Data & Technology group.
This role will be instrumental in configuring and customising the Microsoft Dynamics 365 CRM platform, collaborating with stakeholders to understand business requirements and delivering solutions that improve operational efficiency.
Key Responsibilities
- Configure and customise Microsoft Dynamics 365 CRM to meet business needs.
- Collaborate with stakeholders to gather requirements and translate them into CRM solutions.
- Manage CRM administration tools, data management, and customisation.
- Provide outstanding customer support, guiding end users with empathy and professionalism.
Requirements
- Excellent analytical skills with a user-centred approach.
- Understanding of Agile methodologies.
- Proficiency in CRM configuration, customisation, and data management (Dynamics preferred).
- Strong problem-solving and troubleshooting abilities.
- Detail-oriented mindset focused on operational efficiency.
About The Children’s Society
For over 130 years, The Children’s Society has been helping children and young people at their most vulnerable.
We run over 100 local services across the UK and campaign for changes to laws and policies to make children’s lives safer and happier.
We are committed to safeguarding and safer recruitment practices. This role is subject to vetting checks and completion of an Employment History template before interview.
Interviews: Week commencing 15 September 2025
Apply Here: The Children’s Society Careers – CRM Configuration Analyst
