CRM Manager
Location: London (Hybrid)
Employment Type: Full Time
Department: Operations
About Teya
Hello! We’re Teya — a payment and software service provider, headquartered in London and serving small, local businesses across Europe.
Founded in 2019, we build easy-to-use, integrated tools that enable our members to accept payments and boost business performance.
At Teya, we believe small, local businesses are the lifeblood of our communities. We’re here to create a level playing field — ensuring small businesses have the same access to technology and service as the giants of the high street.
Become a part of our story.
We’re looking for exceptional talent to join our mission. You’ll be part of a high-energy, connected culture with continuous learning opportunities, a supportive community, and comprehensive benefits.
Your Mission
As CRM Manager, your mission is to increase customer lifetime value by owning and optimising customer communications across email, WhatsApp, SMS, and in-app messaging. You’ll design CRM strategies, run lifecycle campaigns, and collaborate across teams to drive engagement, retention, and cross-sell opportunities.
Your Team
You’ll be part of the Customer Marketing team, within Global Operations at Teya, reporting to the Head of Customer Marketing. The team sets the direction for communication, content, and customer experiences across 9 markets — driving engagement and lifetime value from acquisition to retention.
What You’ll Do
- Shape and evolve CRM strategy with segmentation, personalisation, and cross-channel delivery.
- Own CRM strategy for product areas or lifecycle stages with accountability for performance.
- Design and run campaigns in Braze: workflows, A/B tests, analytics, and optimisation.
- Launch CRM campaigns for new products/features and cross-sell opportunities (Business Account, Cash Advance, E-POS).
- Support lead nurturing and conversion for performance marketing campaigns.
- Collaborate with data analysts to run experiments that improve activation and retention.
- Partner with the community team to create case studies and impactful content.
Your Story
- 5+ years’ experience in CRM with measurable impact.
- Confident leading CRM for product areas or lifecycle stages.
- Expert user of Braze (journey building, personalisation, segmentation).
- Strong copywriting skills in English with a good design instinct.
- Highly analytical, commercially aware, and KPI-focused.
- Experience collaborating with product, data, and content teams.
- Organised and skilled at managing end-to-end delivery of campaigns.
- Excellent communicator and stakeholder manager.
- Growth mindset with eagerness to learn.
- Available to work from our London HQ at least 3 days per week.
The Perks
- Physical and mental health support through WellHub (gyms, therapy, meditation, fitness & nutrition apps).
- Work from our new headquarters at House of Teya, next to Blackfriars Bridge.
- Cycle-to-Work Scheme (allowance up to £5,000).
- Free-to-rent Teya Lime Brompton bikes.
- Private Health & Life Insurance.
- Pension Scheme.
- 25 days Annual Leave (+ Bank Holidays).
- Opportunities to travel across our European offices.
- Regular merchant experiences at HQ.
- Healthy office snacks & drinks.
- Flexible working hours.
Inclusion at Teya
Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone can thrive regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background.
If you need reasonable adjustments during the recruitment process — whether for interviews, assessments, or other steps — please let us know. We are committed to ensuring every candidate has a fair and accessible experience.
Application Process
To apply for this role, please:
- Submit your CV and cover letter outlining your experience and interest in the role.
- Apply directly through our Careers Page or via the application link provided.
- Shortlisted candidates will be contacted for an initial interview.
We encourage applications from all qualified candidates and look forward to hearing from you.
