About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance (learn more about how it works at remote.com/how-it-works). We’re backed by A+ investors and our team is world-class, literally and figuratively, as we’re all scattered around the world.

Please check out our public handbook (at remote.com/handbook) ****to learn more about our culture. We encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply. You can also check out independent reviews by other candidates on Glassdoor. If this job description resonates with you, we want to hear from you!

All of our positions are fully remote. You do not have to relocate to join us!

How we work

We love working async (www.notion.so/80c01cd443ad4c77a8ceaef7c5fba5d0) and this means you get to do your own schedule. We empower ownership and proactivity and when in doubt default to action instead of waiting.

Job Description

The Client Services Associate position at Remote is focused on supporting our standard users. The Client Services Associate will be responsible for providing customer support to our various user types across a number of verticals and product areas via email and live messaging channels.

Requirements

• Excellent problem-solving skills and obsessed with the customer journey and customer advocacy.
• 1-3 years experience or its equivalent as a Customer Support and Customer Enablement within a product or tech environment.
• Demonstrated ability to work with multiple stakeholders with different priorities.
• Naturally persistent, kind, and patient.
• You have a strong interest in modern web technologies and apps.
• Writes and speaks fluent EnglishPreferred:
  • Experience working remotely or in a fast-scaling organization is a plus
  • Having experience with HR, Payroll, Healthcare and/ or Pension is a plus

Key Responsibilities

• Responsible for solving tickets per week across various Remote verticals
• Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy.
• Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals
• Work in close collaboration with the Customer Success, cross-vertical operational teams and Sales.
• You’ll be the voice and the ear for our users

Practicals

• You’ll report to: Associate Manager Customer Care
• Team: Customer Experience
• Location: EMEA
• Start date: As soon as possible

Benefits

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

Apply