Customer Care Representative – Remote (US or UK Only)
Company: Invaluable
Location: Remote (United States or United Kingdom)
Job Type: Full Time
Department: Customer Experience
Level: Mid Level
Work Schedule: Flexible hours, Monday – Saturday
Compensation: $40,000 – $46,000 USD
About Invaluable
Headquartered in Boston with a globally distributed team, Invaluable is the world’s leading online auction marketplace for fine art, antiques, and collectibles. Invaluable enables collectors around the world to discover and purchase one-of-a-kind works with confidence and convenience from premier traditional auction houses globally.
We believe in fostering inclusion, acceptance, and understanding in our community and value individuals who bring unique perspectives to our team.
About the Role
Invaluable is hiring multiple full-time Customer Care Representatives to join our fully remote Customer Care team. This role is ideal for experienced customer service professionals with a background in auctions or e-commerce who are passionate about delivering exceptional customer experiences.
You will support both auction houses (B2B) and bidders/buyers (B2C), helping them successfully use the Invaluable platform. Full training on our systems will be provided.
Key Responsibilities
- Provide world-class customer service via phone, email, and chat
- Assist auction houses, bidders, and buyers with technical and non-technical inquiries
- Own customer issues and escalate to appropriate teams when necessary
- Deliver tutorials and guidance on using the Invaluable platform
- Develop expert-level knowledge of Invaluable’s features and processes
- Locate and manage customer account information across multiple platforms
- Accurately document all customer interactions
- Represent the voice of the customer by collaborating with internal teams
- Complete administrative tasks and support special projects as needed
Skills Required
- Strong computer skills with Microsoft 365 (Outlook, Excel, Word)
- Proven problem-solving abilities
- High attention to detail and commitment to accuracy
- Ability to multitask, meet deadlines, and work independently
- Excellent written and verbal communication skills
- Payment processing experience is a plus
- Familiarity with Salesforce, Jira, Talkdesk, Looker, and Slack is a plus
Required Experience
- Minimum of two years’ experience in the auction industry
- Customer service experience via phone, email, and chat
- Strong customer-first mindset with attention to detail
- Tech-savvy with the ability to learn new tools quickly
- Ability to support a high volume of customer interactions daily
- Comfortable managing multiple conversations across channels
- Proven success working in a fully remote environment
- Warm, approachable demeanor that supports collaboration in a remote team
Equal Opportunity Employer
Invaluable is an Equal Opportunity Employer. We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity or expression, veteran status, or genetic information.
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