Customer Service Advisor – Remote (UK)
Location: Homebased
Division: Energy
Salary: £22,222 plus benefits
Closing date: 23 August 2025
M Group delivers essential infrastructure services across the UK, with expertise in electricity transmission, distribution, renewable energy, EV, metering, and home decarbonisation. This role sits within our demand management and network infrastructure team, providing advanced metering solutions for key energy suppliers.
Overview
As a Customer Service Advisor, you will ensure that all customers are dealt with in an effective, accurate, and timely manner. You will support the Customer Experience Team with daily operations, handle inbound and outbound calls, manage customer enquiries, book appointments, and capture accurate data for reports.
You’ll work closely with the Customer Experience Manager and Team Leaders to promote the profile of M Group Services, escalate priority issues, and maintain ownership of customer issues through to resolution.
This is a remote, work-from-home role. Equipment will be provided. Applicants must have a good Wi-Fi connection and a quiet working space. Preference will be given to candidates based near Langley, Hayes, West Drayton, Slough, Maidenhead, Reading, Southall, and West Ealing.
Responsibilities
- Handle inbound and outbound calls
- Manage customer enquiries and book appointments
- Capture and report accurate call data
- Escalate service issues and ensure resolution
- Meet and exceed personal, team, and service level targets
Requirements
- Passion for customer service
- Experience in a call centre or customer service environment
- Proven administration and communication skills
- Team player with strong interpersonal skills
- Additional languages are advantageous but not essential
Benefits
- 25 days holiday plus bank holidays
- Matched or contributory pension scheme
- Discretionary bonus scheme
- Health Care Cash Plan (covering dental, eye care, physiotherapy, etc.)
- Life assurance
- Online GP service (24/7)
- Employee Assistance Programme
- Retail discounts via My Rewards portal
- Cycle-to-work scheme, salary finance, and give-as-you-earn schemes
- Enhanced maternity, paternity, and adoption leave
- Reward and recognition scheme
- Recommend-a-friend bonus scheme
Assessment & Start Dates
Assessment Days:
- Tuesday, 26 August 2025 (08:45–12:00 / 12:45–16:00)
- Wednesday, 27 August 2025 (08:45–12:00 / 12:45–16:00)
Location: Holiday Inn Express London, Heathrow Terminal 5, London Road, Slough, SL3 8QB
Start Date: 15 September 2025 (includes 2 weeks in-house training)
Apply here: Customer Service Advisor – M Group
