• Handling inbound calls from customers in regards to a wide range of queries; refunds, replacements, account queries and amendments
• Using multiple in-house systems to manage and record calls, update customer records and process customer requests.
• Triage calls to internal departments that align with the customers needs
• Providing exceptional customer service and aiming for a first time resolution
• Working in line with client SLA’s and KPI’s.
• Inhouse training will be provided for this role.

The Person:

• Previous customer service experience, ideally experience working within a call based environment handling inbound customer calls.
• A genuine passion and interest in customer services with the desire to provide exceptional customer service.
• Strong IT skills – you will be using upto 7 systems and must be comfortable and confident picking up and using various systems.
• Confidence in making decisions and using your own initiative.
• Willingness to learn and take onboard a new challenge
• Resilient and calm approach.
• All candidates must be able to pass a DBS check
• All successful candidates would require their own Windows 11, laptop or desktop (Chromebooks and Apple devices are NOT compatible) and headset.

The Hours: Full Time, 37.5 hours per week

• Monday – Sunday, working 5 days out of 7
• Shifts between 8am – 8pm on a rota basis
• All candidates must be FULLY flexible to work the above hours/days – this will be on a rota basis, you will not be able to select your working hours/days.

Location: UK Wide, Fully Remote

If this sounds like the role for you then please apply now!

The Recruitment Co is an equal opportunities employer

#CCNorthwest