Customer Service Advisor – Barclays (Solihull, UK)
Location: Solihull, United Kingdom
Salary: £26,500 per annum
Contract Type: Permanent
Business Area: BUK Customer Care UK
Reference Code: JR-0000067970
Overview
Join Barclays as a Customer Service Advisor and make a real impact on customers’ financial lives. You’ll be the friendly face providing support in branch or at local hubs, helping customers with everyday banking and offering expert guidance.
Whether you come from retail, hospitality, or any customer-facing role, your passion for helping people will shine here. Full training and ongoing support ensure you’ll thrive and grow with us.
Key Responsibilities
- Handle customer queries through multiple communication channels.
- Provide exceptional, personalised service.
- Collaborate with internal teams (sales, risk, operations).
- Ensure compliance with regulatory and company policies.
- Take ownership of tasks, ensuring timely and accurate service.
What We’re Looking For
- Strong communication and problem-solving skills.
- A passion for delivering excellent customer service.
- Team player with a proactive, can-do attitude.
What You’ll Get
- Competitive salary of £26,500
- Full training and career development opportunities
- Core benefits including pension, private medical insurance, life insurance, and income protection
Barclays Culture
We’re proud of our inclusive culture built on our core values — Respect, Integrity, Service, Excellence, and Stewardship — helping every colleague feel valued and supported.
