Category: Customer Service
Location: Remote (UK-based applicants only)
Experience Level: Intermediate
Job Type: Full-Time | Contract (Up to 7 Months, Renewable)
About WeSki
WeSki’s vision is to make it easy for skiers across the globe to book and enjoy their ideal ski trip at the best possible price. As the ultimate ski trip booking platform, WeSki enables everyone to design and book their ideal adventure in just a few clicks—quickly, seamlessly, and affordably.
In an $80 billion industry that has remained largely traditional, WeSki is redefining ski holidays for modern consumers. Our technology compares millions of combinations of flights, accommodation, transfers, passes, gear, and lessons instantly—saving hours of planning. Each trip is fully customisable, giving customers flexibility while enjoying the protection and support of a holiday provider.
With all trip components automatically linked, customers can relax and enjoy their holiday knowing that all logistics are taken care of—alongside 24/7 customer service while they’re away.
WeSki is an innovative, passionate, and fast-moving company. We partner with over 270 ski resorts across 19 countries and have already sold over 100,000 ski holiday packages worldwide. We are in rapid growth mode while maintaining profitability—making this an exciting time to join our team.
Role
- Take ownership of client’s onboarding, professional services, and consulting to ensure a unique customer experience
- Serve as the main point of contact for customers throughout their journey with WeSki
- Provide pre-booking advice on destinations and planning
- Deliver post-booking support tailored to customer needs
- Offer in-trip support to ensure a smooth customer experience
- Represent the voice of the customer and influence product development
- Liaise between customers and suppliers for requests, complaints, and updates
- Work independently while supported by the broader team
- Full-time remote role with rotating shifts, including evenings and weekends
- Initial contract up to 7 months, with option for renewal
Requirements
- 3+ years of experience in customer service (must)
- 2+ years of experience in the travel industry (must)
- Experience with support/CRM platforms such as Hubspot, Zendesk, Intercom, or Front (advantage)
- In-resort/hospitality experience (advantage)
- Excellent written and verbal communication skills
- Strong technical skills and the ability to learn multi-platform systems independently
Appication process
If you’re interested click on official website to apply
