At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.
We provide a supportive environment that is committed to enabling our people to be the best – ensuring they feel proud to be themselves and part of BUUK Infrastructure.
We are looking for Customer Service Advisors who would like to help us reach our mission of ‘To earn customer loyalty and drive business growth by providing consistently excellent service’.
Our modern contact centre office is based in the centre of Cardiff, a close walk from both train and bus links along with many shops and cafes. We currently have a rota to cover our contact centre’s opening hours (8am to 8pm Monday to Friday and 9am to 5:30pm on Saturdays, Sundays and Bank Holidays). We also offer a Hybrid working policy following completion of training.
About you
You will need to be available to start employment and complete a 4 week mandatory training programme on 07 July 2025 or 21 July 2025
You will be working in our contact centre, answering calls and responding to letters and emails from our customers. Our goal is to solve our customers’ queries when they first contact us.
Previous experience working in a contact centre is not essential. We are looking for someone who is passionate about providing exceptional customer service and puts customers’ needs at the heart of everything they do.
We understand that everyone has different ways of working and that this is vital to giving great customer service. To be successful you must be willing to learn new skills to make sure we deliver exceptional service to our customers. You must be a great team player but also able to work under your own initiative.
benefits
- Excellent starting salary of £25,451, increasing to £27,148 after the probation period
- An additional £1200 per year shift allowance
- At least the cost of living pay increase every year
- Company pension contributions up to 10% if employees contribute 5%
- 33 days holiday (which includes an allowance for bank holidays) with the ability to purchase an additional 2 weeks
- Enhanced maternity, paternity and adoption pay
- To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax)
- Hybrid working for eligible roles
- Development opportunities to reach your career aspirations
Salary £25,451 – £27,148
How to apply
Interested and qualified click on official website to apply