Customer Support Agent
Company: Adecco
Location: Remote (Liverpool-based)
Pay Rate: £13.19–£15.38 per hour (based on experience)
Type: Full-time | Temporary | 35 hours/week (Monday–Friday, 9am–5pm)
About the Role
Are you passionate about delivering frontline support to patients, carers, and professionals?
Join one of the UK’s leading providers of mental health services — helping every patient feel heard, supported, and cared for.
As part of the Booking Hub team, you’ll be the first point of contact for individuals and families seeking help, often during challenging moments.
What You’ll Be Doing
- Provide frontline support via telephone, email, and live chat.
- Handle enquiries with empathy, professionalism, and efficiency.
- Book and coordinate appointments according to clinical requirements.
- Maintain accurate records using systems such as Salesforce.
- Recognise and escalate safeguarding or service concerns appropriately.
- Collaborate with colleagues to ensure service continuity and quality.
- Support the Operations and Governance teams with sensitive matters where needed.
What We’re Looking For
Essential:
- Minimum 3 years’ experience in a customer-facing or support role.
- Calm, empathetic, and composed under pressure.
- Excellent written and verbal communication skills.
- Experience managing confidential data.
- A strong sense of accountability and service quality.
Desirable:
- Knowledge of mental health or healthcare environments.
- Experience using Salesforce or similar CRM systems.
- Awareness of safeguarding and sensitive issue handling.
Benefits
- Annual salary equivalent: £24,000–£28,000
- 25 days paid holiday (rising to 28 days with service) plus bank holidays
- Day off for your birthday
- Healthcare Cash Plan
- Life Assurance
- Discount Vouchers
- Benefits Platform
- Flexible working opportunities
- Access to Wellbeing and Employee Assistance Programme (EAP)
- Opportunities to take part in charitable events
Additional Information
- A DBS check is required prior to employment.
- Adecco values diversity and is an Equal Opportunities Employer.
- The role offers personal and professional development within a supportive environment.
Apply Now
