About Us
Job Description
The role involves managing customer documentation, invoicing, and reporting processes across multiple regions (EMEA, NA, and APAC). Responsibilities include obtaining and validating documents for VAT refunds, maintaining invoicing records, and ensuring timely invoicing in collaboration with finance teams. The position also requires tracking client portal activity, preparing reports, managing purchase orders, and providing administrative support such as generating Letters of Engagement and handling ad hoc queries. Strong communication and coordination skills are essential to ensure seamless collaboration with global finance teams and stakeholders.
Responsibilities
- Customer Zero Rating
- Contact buyers for missing documents required for VAT refunds
- Communicate with buyers via email to obtain and validate necessary information
- Support Finance to process VAT refund credit notes and payments
- Invoice Management:
- Maintain the Valuation Summary for NA, APAC, and EMEA regions, ensuring it is up to date and categorizing activities into Pending, Ongoing, Reported Awaiting Invoice, and Closed Invoices.
- Identify invoicing requirements and, working with finance, ensure timely invoicing, both on an ongoing basis and at month-end.
- Prepare invoice templates for review, ensuring accuracy and completeness of data.
- Collaborate with the Finance team to raise and post invoices into the finance system for EMEA and NA regions. Coordinate with APAC invoicing teams to ensure smooth invoicing processes.
- Perform month-end cross-checks against financing reports to ensure all invoices have been issued, and update summaries accordingly.
- Client and Portal Management:
- Monitor and track invoicing activity through client portals, ensuring regional responsibilities are clearly defined and managed.
- Reporting & Documentation:
- Format and convert reports to PDF as part of the final reporting processes.
- Prepare and maintain various summary trackers for EMEA, NA, and APAC regions.
- Create monthly invoice summaries and reports, including consolidated invoicing for specific clients.
- Coordinate and save Purchase Orders (POs) and invoices in SharePoint, and review SharePoint regularly to prepare for upcoming invoicing tasks.
- Support with ad hoc queries, including requests for Certificates of Residence and new supplier forms for customers.
- Communication & Coordination:
- Maintain regular communication with global finance teams and ensure that data is prepared and collated for meetings.
- Create and manage Letters of Engagement for clients across EMEA, NA, and APAC regions.
- Ensure efficient communication between internal and external stakeholders.
Qualifications
Education/Experience:
- Proven experience in invoicing, finance operations, or VAT refund processes.
- Familiarity with regional finance practices across EMEA, NA, and APAC is a plus.
- Experience working with client portals and global teams is preferred.
Skills:
- Proficiency in Microsoft Office Suite, particularly Excel (e.g., pivot tables, formulas) and SharePoint.
- Experience with finance or accounting software and tools.
- Knowledge of VAT regulations and invoicing requirements.
- Strong communication skills, both written and verbal, to liaise with internal and external stakeholders effectively.
- Excellent organizational and time-management abilities to handle multiple regional responsibilities.
- Detail-oriented with strong analytical and problem-solving skills.
Other Qualifications:
- Ability to work independently and as part of a global team.
- Familiarity with compliance documentation, including Certificates of Residence and Letters of Engagement, is advantageous.
- Proficiency in additional languages (besides English) may be beneficial, depending on the regions served.
Work Conditions:
UK Remote: Liquidity Services is a remote-first work environment. We are committed to allowing flexibility in our workplace to promote high performance, retention, diversity, equity, and inclusion while also continuing to meet customer and business needs. As a result, this position is intended to be fully remote.
