Location: Remote
Job Type: Full-Time
Experience Level: 2-3 Years
Salary Range: $300 – $400
Job Overview:
We are looking for a Customer Support Specialist with 2-3 years of experience to provide exceptional service to our customers. You will be the first point of contact for customer inquiries, resolving issues efficiently while delivering a positive customer experience. The ideal candidate is tech-savvy, empathetic, and skilled at troubleshooting customer concerns across various communication channels.
Key Responsibilities:
- Respond to customer inquiries via email, phone, live chat, and social media.
- Troubleshoot and resolve customer issues in a timely and professional manner.
- Provide product and service information to customers.
- Escalate complex issues to the appropriate team while ensuring timely resolution.
- Maintain detailed and accurate records of customer interactions in CRM systems.
- Identify customer needs and provide proactive solutions.
- Collaborate with internal teams to improve customer experience and resolve technical issues.
- Assist in creating and updating FAQs, knowledge base articles, and support documentation.
- Collect customer feedback to help improve products and services.
Required Skills & Qualifications:
- 2-3 years of experience in customer support, helpdesk, or a related role.
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills with a customer-first mindset.
- Experience using customer support tools like Zendesk, Freshdesk, HubSpot, or Salesforce.
- Ability to multitask and manage multiple customer interactions efficiently.
- Tech-savvy with basic troubleshooting skills.
- Strong organizational and time management skills.
- Ability to stay calm and professional under pressure.
Preferred Qualifications (Nice-to-Have):
- Experience in a SaaS or tech-related support role.
- Familiarity with CRM systems and ticketing tools.
- Knowledge of multiple languages (if applicable).
- Basic understanding of troubleshooting software or network-related issues.