Data Entry and Customer Service Advisor
Location: Holmewood, Chesterfield
Salary: £13.55 per hour
Type: Temporary
Recruiter: Gi Group
Shifts: Rotating – 07:00–15:00 and 15:00–23:00 (including some weekends)
Overview
We are recruiting for a Data Entry & Customer Service Advisor to support a high-profile national survey programme. This is a fast-paced, office-based role requiring excellent attention to detail, strong communication skills, and the ability to work both independently and collaboratively.
Responsibilities
- Input large volumes of survey data using bespoke verification software
- Proofread and redact freeform comments to remove identifiable information
- Handle incoming calls from NHS staff, the public, and charities via the survey helpline
- Provide guidance on survey completion and log call outcomes
- Support general administrative tasks and assist with team operations
Candidate Profile
- Confident telephone manner and excellent customer service skills
- High level of accuracy and attention to detail
- Ability to balance speed and precision in data entry
- Self-motivated, methodical, and adaptable
- Team player willing to “muck in” when needed
- Driving is beneficial due to limited public transport (parking available)
Training & Compliance
- Full training provided, including MRC compliance (80% pass rate required for NHS Scotland tasks)
Additional Information
- Informal interview focused on team fit
- Potential for contract extension based on performance and project needs
- Overtime may be available during busy periods
This is a great opportunity to contribute to meaningful public sector work in a structured, supportive environment. Ideal for candidates with prior experience in data entry, call handling, or administrative support.
