Application Deadline
January 22, 2025
Department
BizTech
Employment Type
Fixed Term – Full Time
Location
Nigeria
Workplace type
Onsite
Job DescriptionÂ
How would you like to be part of exciting innovation pipelines, working with incredible international teams all dedicated to the evolution of a proud 300-year-old brand?
TwiningsOvo, International Markets (IM), operate across 100 exciting global markets, coming together to create the next generation of exquisite tea & Ovaltine ranges. Our teams operate in highly entrepreneurial commercial environments, suited to those who love business challenges and want to have a significant impact.
Here in IM, you’ll develop cross-cultural leadership skills quickly, leading projects across diverse, inclusive, and multi-cultural teams. If you’re a team player, dedicated to your craft, you’ll be sure to grow personally and professionally, taking advantage of the incredible career opportunities across our global TwiningsOvo network.
The Desktop Engineer will be responsible for providing first-level support to approximately 32 direct users and 70 indirect within the (Twinings Ovaltine Nigeria Limited) TONL Manufacturing business. This role will involve being the first point of contact from the business community for all I.T. related incidents and requests, troubleshooting and triaging issues and liaising with stakeholders and other interested parties to ensure the required technical skills are available when required. The Desktop Engineer will work closely with the IT Manager to ensure the IT infrastructure and services are optimized to support business operations effectively.
Please note: This role is fixed term for 12 months
Key Responsibilities
- Serve as the first point of contact for all IT-related incidents and requests.
- Manage and resolve 1st line support type queries.
- Troubleshoot and triage network and other complex infrastructure issues to ensure relevant subject matter expert is engaged to resolve.
- Perform regular system updates, patches, and software installations as required.
- Provide support for printers, scanners, and other peripherals.
- Ensure configuration information for hardware and software items is maintained within the Technology Business Service (TBS) configuration management database.
- Support local Office 365 issues and request and escalate to correct partners as required.
- Maintain incident logs and provide regular reporting to the IT Manager.
- Assist with the setup and configuration of new local hardware and software.
- Conduct regular maintenance and backups to ensure data integrity and availability.
- Provide end-user training and support to improve the user experience.
- Collaborate with other BizTech and ABF Teams to escalate and resolve more complex issues.
- Â Look for opportunities to automate and improve manual infrastructure processes and operations.
- Work closely with manufacturing teams to learn and understand the core production systems and how they integrate with the wider infrastructure technology.
- Provide base cover for I.T. Manager for holiday and sickness.
Skills, Knowledge and Expertise
- Minimum of 3 years experience in a desktop engineer role.
- College diploma or university degree in the field of computer science
- Ability to travel between the 3 TONL Sites
- Excellent technical knowledge and experience of supporting of PC hardware and peripherals.
- Excellent technical knowledge and experience of supporting Microsoft Windows OS suite.
- Experience of working in FMCG or Manufacturing would be beneficial
- Working technical knowledge of current network protocols, operating systems, and standards.
- Ability to operate tools, components, and peripheral accessories.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.
- Skilled communicator at all levels in written and spoken English
- Excellent time management skills
- Ability to conduct research into PC issues and products as required.
- Exposure to thin client technologies.
- Experience of working within an ITIL framework.
Benefits
- Yearly bonus based on personal contribution and financial performance
- Annual Fuel Allowance
- Long Term Retention Plan
- Yearly Salary Review
- Housing Allowance
- 25 days annual leave
- Birthday day off
- Health & Medical Insurance
- Subsidized lunch
- Monthly Team Recognition Awards
