IT Business Reporting Analyst
Location: Carlisle Place, London
Salary: £40,000 – £45,000
Contract Type: Permanent
Division: Academy (Head Office)
Category: IT
Reference: itsu/TP/175058/6975
About us
itsu is the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and a growing wholesale business across Europe. Our fresh, delicious food made daily has made itsu a top choice for healthy eating.
itsu [grocery] also offers a premium range of Asian-inspired foods available online and in supermarkets, with ambitious growth plans both domestically and globally. With best-in-class food, innovation, and talented teams, itsu is shaping the future of fast food.
Overview
The IT Reporting Analyst will maintain, improve, and monitor itsu’s data infrastructure and reporting environment. You will gather business requirements, manage development backlogs, handle incident management, and support data-driven projects that transform the way data is collected, stored, processed, and used.
Skills & Responsibilities Overview
1. Data Architecture & Management
- Document current data architecture.
- Support new reporting capabilities.
- Manage third-party data warehouse providers.
2. Requirement Gathering & Prioritisation
- Collect and prioritise requirements.
- Manage the reporting development backlog.
- Design reports and dashboards.
3. Data Analysis & Insights
- Build and maintain data models, ETL processes, and pipelines.
- Ensure data accuracy and integrity.
4. Technical Expertise
- Use SQL, Python, and Spark for data extraction and manipulation.
- Build visualisations with Power BI.
- Support testing and prepare Runbooks for system changes.
5. Collaboration & Support
- Work closely with IT teams.
- Manage incidents affecting data/reporting.
- Provide 2nd-line support for the data warehouse and reporting systems.
Core Responsibilities
- Define data architecture and strategy with the Enterprise Applications Manager.
- Manage and support third-party data warehouse partners.
- Develop and prioritise reporting and data requirements.
- Support forecasting solutions, including automated or ML-based models.
- Translate business needs into actionable reporting and insights.
- Maintain data models, ETL processes, and data pipelines.
- Produce documentation, user guides, and training materials.
- Keep up with industry trends and reporting best practices.
- Support new technical capabilities across operations, forecasting, back-office systems, MDM, and new data platforms.
- Prepare Runbooks and secure sign-off before system changes.
- Provide 2nd-line support for data warehouse and infrastructure issues.
About You
- Excellent analytical and problem-solving skills.
- Proactive, self-motivated, and eager to learn.
- 3+ years’ experience as a reporting analyst or a similar role.
- Skilled in Power BI (preferred).
- Experience with SQL, Python, or Spark (preferred).
- Experienced in ETL, data modelling, and data warehousing.
- Understanding of IT infrastructure and operations.
- Strong communication skills in written and spoken English.
- Retail or QSR experience is an advantage.
- Customer-focused and detail-oriented.
Application Process
- Submit your application online through the itsu careers portal.
- Initial screening by the recruitment team.
- Technical interview covering SQL, reporting tools, ETL knowledge, and analytical skills.
- Final interview with the Enterprise Applications Manager and IT leadership.
- Offer & onboarding, including system access and training on itsu’s data platforms.
