IT Business Systems Support Analyst (Contract)

This is an exciting opportunity to join the Applications and Systems Support team at a local governing body and provide essential cover to the team during a systems upgrade project. There are two vacancies available in the team with an initial contract length running for 3 months.

Role

• Develop and Enhance Support Services: Continuously improve a secure, efficient, and effective business application support service by leveraging current best practices and guidance to ensure uninterrupted access and reliable assistance.
• Optimise Reporting and Data Quality: Establish and maintain a dynamic reporting environment that delivers targeted analytics, meeting statutory requirements and promoting high data integrity.
• Customer-Centric Analysis and Advisory: Engage with customers to understand their needs, gather relevant data, conduct in-depth analysis, and recommend actionable solutions to maximise the effectiveness of business applications.
• Operational Problem-Solving and Improvement: Identify and assess operational challenges and opportunities, then contribute to strategic enhancements that align with customer needs and organisational objectives.
• Ensure Application Security and Compliance: Implement rigorous security controls and safe working practices, continuously monitoring system integrity and data quality to uphold confidentiality, integrity, and availability.
• Drive Change Control and System Integrity: Develop and enforce robust testing and release management processes while maintaining comprehensive documentation of support, system administration, and change control procedures to protect business continuity.
• Coordinate Projects and Third-Party Engagements: Serve as a business application specialist by supporting project implementations and coordinating with third-party suppliers to resolve issues and enhance system functionality.
• Proactive Performance Monitoring and Maintenance: Utilise advanced management tools to monitor performance metrics and perform essential maintenance tasks, ensuring optimal application performance.
• Foster Continuous Learning and Knowledge Management: Keep up to date with the latest developments in business applications, related software, and underlying infrastructure, and support training initiatives to build user competency.
• Collaborate for Continuous Process Improvement: Work closely with operational and Information Management teams to define reporting requirements accurately and implement enhancements that drive improved service delivery.

Experince
To be the successful candidate you will need:

• Strong experience working with Liquidlogic EHM, LCS and LAS is essential
• Experience in the support and maintenance of at least one core business application and providing customer support in an IT Service environment
• Knowledge of data quality standards
• Experience supporting the implementation of service improvement
• Strong internal stakeholder management skills
• Excellent communicator

Benefits
As the successful candidate, you will receive:

• £300-450 daily rate
• Fully remote work pattern
• 3-month contract with possibility to extend
• Opportunity to network internally within a large organisation with the potential for future contracts
• L&D opportunities

What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.