Job Description
- Looking for an opportunity to gain experience in the IT Industry?
- Sick of being a corporate expense?
- Looking to work with a variety of environments and technology?
- Like working in a fast-paced environment with new challenges every day?
- Do you have a positive attitude and want a team that respects you for you?
- Do you get excited and delighted every time you help other people?
If that sounds like you then we want you on our amazing team of support agents at Helpt!!! (you should apply like right now! We’re 50% less cheesy in person I swear!)
Helpt is seeking multiple IT Support Agents to join the team. At Helpt we provide 24x7x365 on-shore white-labled technical support on behalf of a range of companies in MSP, Technology, and Product Support sectors whose clients rely on them for support at all hours.
Schedule:
- Thursday and Friday 9:00am to 7:00pm EST and Saturday and Sunday 10:00pm to 10:00am EST
Responsibilities:
- Be excellent and friendly at all times to clients and end users
- Receive inbound IT helpdesk and product technical support calls
- Provide technical support through service, troubleshooting, and empathy
Qualifications:
- Excellent verbal communication skills (often the phone will be your only tool)
- Exhibits outstanding organizational skills with a keen eye for detail
- Motivated self-starter (We want to see a passion for technology and support)
- Previous experience at an MSP is major plus.
- L1 Technical Experience in a Helpdesk Environment
- Strong troubleshooting skills (Home-lab counts, tell us about yours)
- Customer service oriented (you have to be delighted by helping people)
- Familiarity with the modern Windows family of operating systems
- Familiarity with the modern Mac family of operating systems
- An innate desire to see all printers launched into the sun
Bonus Skills You Should Tell Us About
At Helpt we want to hire a Whole Person. Hobbies, passions, interests, friends, and family are important to us and we want to know what other amazing skills you have picked up along life’s journey. You’d be surprised how many of them will make you amazing at user-support!
Anyone wanting to start or expand their professional career in technology should consider applying.
What To Expect
- The initial training period will last 1 to 2 weeks, occurring Monday through Friday business hours.
- Learn more about the company at https://gethelpt.com/
- Job Type: Full-time
- Pay: Starting Range $18-$20 an hour
- Expected hours: 40 per week
- We are low-touch, high volume. Picture drinking from a fire hose; it’s more fun than it sounds!
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance and certification reimbursements
- Vision insurance
Work Location: Fully Remote
Job Type: Full-time
Pay: $18.00 – $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Compensation Package:
- Hourly pay
- Overtime pay
- Performance bonus
Schedule:
- 10 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Overtime
Work Location: Remote
