Job Description

The Trust is seeking to recruit an IT Service Desk Operator to primarily provide support to users of IT systems and services across the Trust’s Acute and Community footprint. You will support the use of hardware, software and telecommunications in the organisation, including providing high level remote IT technical liaison, support and network administration to computer users across the full lifecycle of incidents and problems. You will also receive and resolve requests for support and providing where appropriate, some technical fault diagnosis, advice and guidance.

Duties

The role involves close working with all teams within the IT function and throughout the wider organisation, ensuring a quality client-focused service is delivered to users and providing first line support to users of IT systems and services across the organisation.

This role would suit someone who can work through technical issues, support colleagues that have a wide range of technical abilities, and have a logical thought process.

A successful candidate would be forward thinking, patient, able to simply explain technical issues to non-technical staff, and have good working knowledge of Windows 10, Windows 11, and Android operating systems.

 

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

 

About Harrogate

At Harrogate and District NHS Foundation Trust we provide ‘outstanding’ care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.

• An inclusive and supportive culture – our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
• Staff Recognition – as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards
• Employee Support and wellbeing – we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
• Staff Benefits – We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.

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IT Service Desk Operator

Harrogate and District NHS Foundation Trust

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