Employer: Robert Gordon University
Location: Aberdeen, Scotland, United Kingdom
Salary: £32,546 – £34,132 per year
Job Type: Full-time, Permanent
Posted on: June 6, 2025
Visa Sponsorship: UK visa sponsorship available
Job Description
This is a key position within the IT Services Department, primarily supporting Audio-Visual (AV) and IT services for staff and students across the university.
Key Responsibilities:
- Respond to IT/AV queries via phone, email, portal, or in person.
- Record all issues in the Service Desk system.
- Resolve AV/IT incidents both remotely and on-site.
- Support university events with AV setup and live support.
- Develop user guides and deliver AV training to staff/students.
- Participate in knowledgebase maintenance and documentation.
- Maintain and assist in AV system upgrades and replacements.
- Ensure compliance with university standards and procedures.
Note: This role requires full-time on-campus presence and is not suitable for remote/hybrid work.
Person Specification
Essential Qualifications:
- HNC/HND or equivalent.
- ITIL Foundation.
- AV industry-recognized qualifications or relevant experience.
Essential Knowledge:
- AV hardware/software and desktop OS knowledge (Windows 10/11, macOS).
- Microsoft Office, remote tools, Extron DSP/PCS.
- IT and Cyber Security fundamentals.
Essential Experience:
- Delivering AV support in a large environment (500+ users).
- Experience with service desk tools and customer service platforms.
Desirable Criteria
Qualifications:
- Certifications in Extron, Avixa, Microsoft, ITIL.
Additional Knowledge:
- In-depth AV/IT systems interaction and network familiarity.
- Knowledge of FreshService ITSM.
Extra Experience:
- Experience with formal service levels and process improvements.
Key Behaviours
- Communication: Clear and effective in conveying complex information.
- Service Delivery: Adaptable and customer-focused.
- Decision Making: Confident in judgement and collaborative decisions.
- Analysis & Research: Competent in data gathering, reporting, and solution-finding.
Benefits
- Company pension scheme
- On-site parking
- 46 days annual leave (including statutory days)
- On-site nursery and sports centre
- Health and travel benefit packages
Application process
If you’re interested click on official website to apply
