Company Overview

Kids Included Together (KIT) is a national non-profit organization dedicated to training disability inclusion and behavior support for providers of children with and without disabilities. We believe that disability is a natural part of the human experience and strive to create environments where every child can participate and contribute to their community.

KIT’s values: Inclusion. Excellence. Innovation. Adaptability. Encouragement.

Job Purpose

The Operations Assistant plays a critical role in ensuring the smooth and efficient functioning of daily operations by providing administrative, data, and financial support to the KIT Operations Team including the VP of Operations, Business Director, Training and Inclusion Support Center Managers, and Data & Systems Strategist. By maintaining accuracy, organization and clear communication, the Operations Assistant helps optimize workflow efficiency and supports managers in making informed decisions.

Essential Duties and Responsibilities

General Administration

• Generate and deliver Salesforce reports to managers on completeness of data entry and completed site visits/calls by the Training and Specialists teams on an agreed upon cadence.
• Organize and deliver information for managers from client satisfaction surveys from trainings and calls for trends related to strengths and concerns.
• Match receipts with credit card statements, ensuring accuracy and completeness.
• Coordinate base access for the Trainer team via the CAC process.
• Schedule check-in meetings between managers and employees.
• Occasional copy editing of KIT documents including but not limited to site visit and ISC reports.
• Attend regular Trainer and Support Center meetings, KIT staff meetings and other meetings, as assigned including annual in-person KIT-a-Palooza gathering.
• Coordinate and communicate with KIT clients as needed on scheduling, responding to data requests, etc.
• Identifying areas where improvements can be made in the organization and contributing to innovation in operational processes.
• Assisting with the hiring process, by reviewing and communicating with candidates.
• Supporting the Business Director with preboarding tasks needed and assisting the hiring manager by tracking the orientation process for new employees.

Other duties, as assigned

Qualifications

We recognize that not all people have the same access to resources and opportunities. We value a person’s life experience and skills as well as their education and work experience.

Experience, Skills, and Competencies

2+ years in administrative or office coordination role.

Willingness to ask questions to understand the needs of the team.

Effective communicator with a variety of team members.

Experience compiling and organizing data from multiple platforms.

Proficient in Microsoft Office Suite, specifically Excel, Calendly, Planner

Proficient in CRM (Salesforce) preferred

Experience using SurveyMonkey preferred

Experience navigating expense platforms (SAP Concur) preferred

Ability to multi-task

Success Factors

§ Thrives in a fast-paced environment

§ Excel in a remote work setting

§ Excellent organizational skills and consistent attention to detail

§ Proven customer service skills

§ Strong work ethic

§ Internally motivated

§ Detail-oriented

§ Highly accountable

§ Creative problem solver

§ Driven to execute with consistency

§ Team-oriented

§ Positive “can do” attitude

*Please note only candidate submissions with resumes and cover letters will be reviewed.

**Although this position is remote, KIT employees are expected to attend our in-person staff gathering at least once a year. This is typically a week-long event. KIT covers travel, lodging, and meals for this event.

Job Type: Full-time

Pay: $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• If you do not have experience in administration or office coordination, please share your education or experience that you believe would support your success in this role?

Education:

• High school or equivalent (Required)

Experience:

• administration or office coordination: 2 years (Preferred)

Work Location: Remote