Company: Pink Callers
Rating: 3.9 out of 5 stars
Location: Raleigh, NC (Remote – EST)
Job Type: Part-Time (15–30 hours per week)
About Pink Callers
Pink Callers is a ServiceTitan-certified call center supporting home service contractors in HVAC, plumbing, roofing, and electrical services. We manage customer calls, schedule appointments, book leads, and deliver high-quality customer service using modern technology and a people-first approach.
Our Values: Teamwork, Transparency, Proactive Thinking, Problem-Solving, Leadership
Overview
Pink Callers is seeking enthusiastic entry-level Customer Service Representatives to work remotely. No previous call center experience is required as paid training is provided. This role is ideal for candidates looking to start or grow a career in customer service.
Key Responsibilities
- Answer incoming customer calls professionally
- Schedule appointments and provide customer support
- Book incoming leads with a target rate of 85% or higher
- Use tools such as ServiceTitan, Jobber, or HouseCall Pro (training provided)
- Communicate clearly and professionally to build customer trust
- Maintain long-term customer relationships
Required Skills and Qualifications
- Strong verbal and written communication skills
- Positive attitude and willingness to learn
- Comfortable using technology such as email, chat, and applications
- Reliable, organized, and able to work in a fast-paced environment
Experience with ServiceTitan, Jobber, or HouseCall Pro is an advantage but not required.
Technical Requirements
Computer and Equipment
- Operating System: Windows 11 (64-bit) or macOS Ventura or newer
- Processor: Intel i5 or AMD Ryzen 5 (Quad-Core, 2.4GHz or higher)
- RAM: Minimum 8 GB
- Storage: 256 GB SSD
- Display: 1080p HD resolution (21-inch monitor preferred; external monitor required for laptops)
- Webcam: HD webcam (720p minimum)
- Wired keyboard, mouse, and USB headset (Bluetooth not allowed)
Internet Requirements
- Download speed: Minimum 200 Mbps
- Upload speed: Minimum 20 Mbps
- Latency: Under 50ms with no packet loss
- Ethernet connection required
Security Requirements
- Active antivirus software (Windows Defender, Norton, McAfee, or equivalent)
- At least two available USB ports
Benefits
- Paid training
- Competitive hourly pay
- $500 bonus after completing the introductory period
- Referral program
- Remote-first and flexible work culture
Education Requirement
High School Diploma or GED required
Important Notice
Pink Callers will never request payment or financial information during the recruitment or hiring process. Be cautious of recruitment fraud.
How to Apply
Interested candidates are encouraged to apply and start a customer service career with a supportive and remote-first team.
