Product Owner
Employer: NHS Business Services Authority
Location: Stella House, Newcastle upon Tyne
Salary: £47,810 – £54,710 per annum (Band 7)
Contract: Permanent
Hours: Full time, 37.5 hours per week (Flexible working available)
overview
Do you have experience leading the design, build, and delivery of complex products and services? Are you passionate about making a difference?
The NHS Business Services Authority (NHSBSA) is looking for Product Owners to join our expanding team. This is an exciting opportunity to take a significant step forward in your career, join a growing product community, and support the NHS in delivering services that improve lives.
As a Product Owner, you’ll work across multidisciplinary teams in an agile and user-centric way, ensuring products meet user and business needs. You’ll be responsible for the design, iteration, and delivery of products, while helping define scope, set priorities, and solve challenges for users and stakeholders.
What we offer
- 27 days leave (increasing with service) + 8 bank holidays
- Flexible and hybrid working
- Flexi time
- Excellent pension scheme
- Active wellbeing and inclusion networks
- NHS car lease scheme
Main duties
- Own the product vision and roadmap, from inception to delivery.
- Manage competing priorities and adapt products to meet evolving user needs.
- Define minimum viable product and set acceptance criteria.
- Monitor service quality, set KPIs, and report performance to stakeholders.
- Use data and research to inform product decisions and prioritisation.
- Collaborate with policy, operations, technology, regulatory, and financial colleagues.
- Act as an ambassador for your product internally and externally.
- Contribute actively to the NHSBSA Product Owner Community.
About NHSBSA
At NHSBSA, what we do matters. From managing the NHS Pension Scheme to processing prescription payments, our services touch millions of lives.
We design our services around customer needs and put people at the heart of our work. As one of the UK’s Best Big Companies to Work For, we are proud of our values: Collaborative, Adventurous, Reliable, Energetic.
We offer:
- A flexible, supportive work culture
- Inclusive Lived Experience Networks
- Recognition as a Disability Confident Leader and Stonewall Top 100 Employer
We are people connected to care.
Person specification
Essential skills & experience
- Ability to make informed, data-driven decisions.
- Understanding of digital service design and delivery.
- Strong problem-solving and analytical skills.
- Experience applying agile methodologies in product delivery.
- Demonstrable user-centred design experience.
Qualifications
- Degree-level qualification or equivalent experience.
- Evidence of continuous professional development.
Desirable
- Product Owner certification.
- Experience with NHS or public sector services.
- Knowledge of agile frameworks (Scrum, Lean, Kanban).
How to apply
Apply online via the NHS Jobs portal:
Apply here
Contact for informal enquiries
Laura Quinn, Admin Assistant
